Polish & German-Speaking Action… at Cross Border… · Gdansk

Join our international client's dynamic team in a fast-paced environment where collaboration knows no borders. Embrace a multicultural workplace that values diversity and fosters a sense of family among colleagues. As a multillingual Action Coordinator, you'll play a pivotal role in ensuring our customers receive unparalleled support during breakdown situations, leaving a lasting impression of satisfaction with our brand.

This is a hybrid role with onsite component in Ghent, Belgium.

Key Responsibilities:

• Act as the primary liaison between customers, drivers, and dealers to swiftly resolve breakdown issues and facilitate vehicle uptime.

• Manage breakdown cases across Europe, communicating fluently in the customer's native language and efficiently navigating designated systems for essential information.

• Prioritize customer needs and adhere to established breakdown processes with meticulous attention to detail.

• Demonstrate exceptional communication skills and a customer-centric approach in all interactions.

• Foster a positive, proactive attitude, continually striving to exceed expectations and contribute to team success.

• Embrace a culture of continuous learning, supporting team development and sharing knowledge.

• Maintain flexibility to work within a rotational shift system.

Requirements:

• Customer-centric mindset with a positive outlook and strong communication abilities.

• Motivated to excel and eager to contribute to a collaborative team environment.

For this position, one (either number 1 or number 2) of the following language combinations is required:

1.Highly proficient in English with at least two of the following languages: Polish, Czech, Lithuanian, German. Other Eastern European languages are considered a plus

2. Highly proficient in English with the knowledge of French, German and Dutch(all four languages)

• Willingness to adapt to a flexible shift schedule.