Operations Customer Expert (Turkish &… at Cross Border… · Lisbon

About the Role

As part of our Relocation Team, you will provide quality support to travelers, offering solutions for reservation-related problems during and after their stay.

Key Responsibilities

• Handle customer requests and complaints via telephone and email.
• Provide support and solutions for unforeseen reservation issues.
• Negotiate alternative solutions and manage challenging situations with a solution-oriented approach.

Requirements

• Native or fluent in Turkish, with a good command of English.
• Strong problem-solving, communication, and negotiation skills.
• Valid work authorization for Portugal:
• EU Member State ID card.
• Valid Portuguese Residence Permit with at least 6 months of validity.
• Valid Temporary Protection Certificate for refugees.

Relocation & Working Conditions

• Working Hours: 40 hours per week, rotational shifts (Monday to Friday).
• Workplace: On-site in Lisbon, Portugal.
• Relocation Support: Available options include accommodation support, flight arrangements, and administrative assistance.
• Benefits: Private health insurance from day one of the contract and paid professional training.

How to Apply

Ready for your next career step? Send your CV to ilke.akmaz@cbtalents.org