Operations Customer Expert - Player… at Cross Border… · Lisbon

Join our client's Gaming Support team and become part of an exciting journey in customer excellence. As a French-Speaking Operations Customer Expert, you will assist customers in resolving technical issues, account management queries, and product-related concerns, ensuring exceptional service and satisfaction.

Responsibilities:

• Provide customer support via phone, email, and chat.
• Deliver professional technical assistance for users of gaming consoles and account management issues.
• Support customers with payment queries and troubleshooting.
• Assist with the setup, synchronization, and installation of gaming software and devices.
• Guide customers through purchasing gaming products and provide tailored advice.
• Maintain high levels of customer satisfaction and issue resolution.

Requirements:

• Fluency (solid C2 to native) in French.
• B2 level proficiency in English.
• Gaming knowledge or experience (as a user, for example) is necessary
• Availability to work onsite in 8-hour rotational shifts (Monday to Friday, between 08:00 and 19:00).
• EU Member State citizenship or a valid residence card for Portugal.

Training and Compensation:

• Paid training period: EUR 185.60 net per week.
• Training duration: 15 business days in English.
• Monthly gross salary package up to 1,251.84 (depending on housing option).
• Meal allowance provided via a pre-paid debit card.

Join us in delivering outstanding customer support for one of the most iconic gaming brands worldwide. Apply today and become a part of our PlayStation support team!