Norwegian Customer Support Agent roles in… at Cross Border… · Oslo

Join Us as a Norwegian Customer Support Agent in Riga!

Are you fluent in Norwegian and passionate about providing excellent customer support? Do you want to work in a modern, dynamic environment? We're looking for a motivated Norwegian Customer Support Agent to join our team in Riga and help make a difference!

Your Key Responsibilities:

Customer Interaction: Handle incoming requests from customers of a leading payment platform through phone, chat, and email, providing swift and efficient resolutions.
Case Management: Log case resolutions in the contact center tool, ensuring each interaction is tracked accurately.
Issue Escalation: Escalate priority cases to team leads when needed, ensuring critical issues are resolved promptly.
Collaboration: Work both independently and as part of a supportive team, maintaining clear communication with internal and external contacts.
Exemplary Customer Service: Deliver top-tier customer experiences, consistently meeting quality standards across all touchpoints.
Target Achievement: Hit project KPIs, including response time, handle time, and resolution rate.
Additional Tasks: Take on ad hoc tasks that contribute to improving service and KPIs.
Training & Development: Participate in regular training sessions to continuously enhance your skills.

What You Bring:

Language Skills: Upper-intermediate Norwegian (B2) and fluent English (C1) for both verbal and written communication.
Experience: Previous experience in outsourced customer service is a plus.
Relocation: Willingness to relocate to Riga or already residing in Latvia.
Work Eligibility: EU citizenship or a valid work permit for Latvia.
Tech Savvy: Computer literacy with a typing speed of at least 50 words per minute and 90% accuracy.
Positive Attitude: Optimistic, friendly, and self-motivated, with a strong focus on problem-solving.
Team Player: Able to work effectively within a team, with a service-oriented mindset.
Adaptability: Flexibility to work shift hours and adapt quickly to changing priorities.
Background Check: Clean criminal record and willingness to participate in a background check during the recruitment process.

What We Offer:

Paid Training: Fully compensated startup training and continuous professional development.
Flexible Shifts: Work within the operational hours of 7:30 AM - 12:30 AM, Monday to Sunday (40 hours per week).
Hybrid Work: Possibility of hybrid work after the initial 3 months, based on performance.
Relocation Support: Assistance provided to help you settle in Riga.
Modern Work Environment: A dynamic and diverse job in a pleasant, modern workspace.
Growth Opportunities: Numerous opportunities for personal and professional development.
Team-building Activities: Enjoy regular team-building events and activities to foster a great workplace culture.

Employee Benefits:

Premium Medical Insurance: Comprehensive coverage for you and your family, including routine health checks, dental, vision, prescription drugs, and mental health support.
Work from Home on Late Shifts: Enjoy the flexibility to work from home for late shifts ending after 9 PM, allowing for better work-life balance.

Ready to bring your customer service expertise to our team? Apply now and start your exciting journey in Riga!