Join Our Team as a Georgian Team Leader in… at Cross Border… · Athens

Join Our Team as a Team Leader in Thessaloniki!

Are you an inspiring leader fluent in Georgian looking for an exciting opportunity? We are seeking a Team Leader to join our dynamic team in Thessaloniki, Greece. If you're passionate about content moderation and thrive in collaborative settings, we want you to be part of our journey!

Your Role:

As a Team Leader, you'll play a critical role in ensuring our content moderation team operates efficiently. Your key responsibilities include:

Content Analysis: Conduct detailed evaluations to swiftly detect and address any breaches of community standards, guiding moderators to ensure compliance.
Coaching and Feedback: Provide constructive feedback and personalized coaching to content moderators, helping them enhance their performance.
Quality Assurance: Develop and refine quality assurance processes to meticulously monitor and report on moderation accuracy and efficiency.
Collaboration: Work closely with Operations, Training, and Product Development teams to optimize moderation processes and tools.
Industry Awareness: Stay informed on industry trends and regulatory changes, proactively recommending necessary adjustments to policies and procedures.

Requirements:

Language Proficiency: Fluent in Georgian (C1) and English (C1), with a strong emphasis on grammar skills.
Education: Bachelor's degree in a relevant field or equivalent work experience.
Leadership Experience: Proven experience in team leadership, preferably in a BPO or tech company environment.
Content Moderation Knowledge: Strong understanding of online community standards and legal frameworks related to content moderation.
Analytical Skills: Excellent analytical and problem-solving abilities to make informed decisions under pressure.
Attention to Detail: Exceptional accuracy while managing large volumes of content.
Communication Skills: Strong interpersonal skills for providing clear feedback and collaborating with cross-functional teams.
Technical Proficiency: Familiarity with moderation tools, Microsoft Office Suite, and Google Workspace. Experience with machine learning-based tools is an advantage.

What We Offer:

Competitive Salary: Excellent remuneration package based on experience and performance.
Shifts: Work within a 24/7 operational schedule.
Relocation Support: Assistance to help facilitate your move to Thessaloniki.
Wellness Coaching: Access to wellness resources and coaching for job adjustment.
Positive Work Environment: Join a dynamic and creative team with a friendly atmosphere.
Employee Benefits: Enjoy private health and life insurance, 85 monthly meal vouchers, and a 65 monthly transport allowance.
Indefinite Contract: Enjoy job security and stability.

If youre ready to lead a dedicated team and make an impact in the beautiful city of Thessaloniki, apply today and be part of our exciting adventure!