Italian Content Moderator Sofia, Bulgaria… at Cross Border… · Athens

We are seeking a Italian Content Moderator to help maintain a safe, respectful, and positive online environment for our users and community. In this role, you will be responsible for reviewing and evaluating user-generated content, investigating reports, and taking appropriate action to enforce community standards and platform policies.

You will play a key role in identifying harmful behavior, mitigating risks, and improving the overall user experience by proactively addressing safety concerns and supporting continuous improvements to trust and safety processes.

Key Responsibilities

• Review and evaluate user-generated content, including profiles, videos, messages, and other reported content, ensuring compliance with community guidelines and platform policies.
• Investigate, assess, escalate, and resolve issues reported by users or flagged by internal systems.
• Analyze data and contextual information to accurately determine the severity and impact of reported incidents.
• Collaborate with cross-functional teams when handling sensitive or complex trust and safety matters.
• Monitor trends and emerging risks to identify potential threats and prevent abuse before it occurs.
• Develop qualitative and quantitative reports to support continuous improvement, optimization, and innovation within trust and safety operations.
• Review new and existing platform features, providing recommendations that enhance user safety and reduce opportunities for misuse.
• Contribute to maintaining a positive and secure community experience by enforcing policies consistently and fairly.

Qualifications

• Fluency in Italian and English (minimum B1/B2 level).
• Strong analytical and problem-solving skills with the ability to assess complex situations and make sound decisions.
• Excellent time management and organizational abilities.
• Outstanding written and verbal communication skills with strong attention to detail.
• Ability to work effectively in a fast-paced environment and make critical decisions under pressure.
• Experience reviewing content, moderating online communities, customer support, compliance, risk management, or trust and safety operations is an advantage.
• Passion for online safety, digital communities, and creating positive user experiences.
• Valid Authorization to work in Bulgaria

Working Conditions

• Location: On-site
• Schedule: Rotational shifts between Monday and Sunday
• Working Hours: 40 hours per week
• Salary: 1500 euros per month

What Success Looks Like

• Consistently applying community standards and policies with accuracy and fairness.
• Identifying and addressing emerging risks before they significantly impact users.
• Contributing insights that improve operational processes, user safety, and platform integrity.
• Supporting a healthy and welcoming online environment through proactive moderation and collaboration.

Relocation Package (if applicable)

• Relocation Bonus: €1,500 Gross (paid in 2 installments) - to support relocation and initial rent costs.
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home.