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German C1 Customer Support Specialist in… at Cross Border… · Sofia
Job Description
German C1 Customer Support Specialist needed in Sofia, Bulgaria!
Location: Sofia, Bulgaria
Language Requirement: German (C1) and English (B2)
About the Role: We are seeking a highly motivated and skilled German-speaking Customer Support Specialist to join our dynamic team in Sofia, Bulgaria. As a Customer Support Specialist, you will be the first point of contact for our German-speaking customers, providing top-notch support and ensuring an exceptional customer experience.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat in a professional and timely manner
- Resolve customer issues and complaints efficiently and effectively
- Provide accurate information about products and services
- Maintain detailed and accurate records of customer interactions
- Collaborate with other departments to resolve complex issues
- Strive to exceed customer satisfaction and performance metrics
Qualifications:
- Proficiency in German (C1 level) and English (B2 level)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to work independently and as part of a team
- Prior customer support experience is a plus, but not mandatory
What We Offer:
- Competitive salary and performance-based bonuses
- Comprehensive training and development programs
- Opportunities for career growth and advancement
- A friendly and supportive work environment
- Relocation package including flight ticket and initial accommodation support
- Benefits package including health insurance, meal vouchers, and transportation allowance
Why Sofia? Sofia, the capital of Bulgaria, is a vibrant city that blends rich history with modern amenities. Enjoy a high quality of life, low cost of living, and a thriving expat community. Sofia offers a diverse cultural scene, beautiful parks, and easy access to mountain adventures.
How to Apply: If you are a motivated individual with a passion for customer service and fluent in German, we want to hear from you!
Join our team and be part of an exciting journey in one of Europes most captivating cities!