From Hola to Olá Start Your New Life in… at Cross Border… · Barcelona

Role: Spanish-Speaking Client Support Advisor
Location: Lisbon, Portugal
Type: Full-time (40h/week)
Start Date: September 2025

Step into a Career That Matters

Ready to elevate your future? This is more than just another job its your opportunity to grow within one of the worlds leading technology and service providers. We support some of the most recognizable brands across 70+ countries and have been consistently awarded for our workplace culture, career development programs, and global impact.

Joining our team in Lisbon means you'll be part of a diverse, international community that thrives on innovation, teamwork, and creating excellent customer journeys.

What You'll Be Doing

As a Client Support Advisor, you'll be the first point of contact for travelers and customers, helping them with a variety of requests. Your role will include:

• Managing bookings creating, updating, or canceling reservations.
• Guiding customers via phone, email, or chat with professional and friendly support.
• Assisting with special services (VIP clients, mobility support, or tailored travel needs).
• Handling claims such as delays, cancellations, or strikes with empathy and efficiency.
• Providing accurate, real-time information to help customers make confident decisions.
• Going above and beyond so that every interaction feels personal and memorable.

What Makes You a Great Fit

• Fluency in Spanish (C1) and strong command of English (B2), both spoken and written.
• A natural communicator with excellent interpersonal skills and a positive, team-oriented mindset.
• Previous experience with GDS tools (Amadeus, Galileo, Sabre) is highly valued.
• At least 6 months experience in customer service, tourism, or travel-related roles preferred.
• Above all, a willingness to learn, grow, and bring energy to every interaction.

Why Join Us in Lisbon?

• Competitive salary with additional performance bonuses.
• A central Lisbon office, easily accessible and surrounded by the city vibrant culture.
• Paid training to set you up for success from day one.
• Clear career progression with 80% of our leaders promoted internally.
• Learning and leadership programs to fuel your professional growth.

And beyond the job life in Portugal means over 300 days of sunshine a year, rich culture, delicious cuisine, and the chance to live where others come for vacation. Lisbon offers the perfect mix of career opportunities and Mediterranean lifestyle.

Diversity & Equal Opportunity

We believe in one global team. Our recruitment and workplace practices are inclusive and respectful of all individuals regardless of race, gender, age, nationality, disability, religion, or orientation. Everyone deserves the chance to thrive and we're here to make that happen.