French Technical Support Specialist (T3)… at Cross Border… · Lisbon

Location: Portugal (Lisbon) – Hybrid/On-Site

Contract Type: Full-Time, Permanent

Languages: French (Fluent/Native), English (B2)

About the Role:

We are seeking French-speaking Technical Support Specialists (Tier 3) to provide advanced troubleshooting and technical assistance to our clients. If you have a passion for technology and enjoy solving complex problems, this role is for you.

Responsibilities:

Provide advanced technical support and troubleshooting for hardware, software, and network issues.

Document technical solutions and create knowledge base articles.

Escalate unresolved issues to the appropriate engineering teams.

Ensure a high level of customer satisfaction through timely and accurate resolutions.

Requirements:

Native or fluent in French.

English proficiency (B2 level).

Strong technical aptitude and troubleshooting skills.

Must hold a valid EU Passport or Portuguese Residence Permit