English-Speaking Customer Expert - Social… at Cross Border… · Almada

Are you driven by delivering outstanding customer experiences? Fascinated by the ever-evolving world of online marketing? If so, we have the perfect opportunity for you!

Were on the lookout for a Customer Expert to support small and medium-sized businesses (SMBs) using one of the worlds leading digital advertising platforms. Join a vibrant team in Lisbon where your insights will help businesses growand your skills will thrive.

What You'll Be Doing:

• Be the go-to advisor for SMBs using digital advertising solutions

• Support customers before and after their purchases through **chat, email, and phone**

• Help clients unlock the full potential of self-service advertising tools

• Share expert product knowledge to drive customer satisfaction (CSAT)

• Handle sensitive situations with professionalism and care

• Champion a customer-first mindset in every interaction

What Were Looking For:

• Fluent English (C1 and higher) both spoken and written

• Already living in Lisbon this is an on-site role, no relocation support is available

• A natural communicator with empathy, patience, and problem-solving skills

• Independent and resourceful, but also a great team player

• Resilient and quick to adapt in a dynamic environment

• Comfortable handling confidential information

• Eager to learn and master new tools and platforms

• Holder of an EU passport or valid Portuguese residence card in a ready form

Work Location: On-site in Lisbon (modern office near Entrecampos)

Schedule: 40 hours/week 8-hour shifts + 1-hour break, rotational between 06.00 and 00.00(weekends & holidays included)

Time Off: 22 vacation days per year + compensation for public holidays worked

Are you ready to elevate your career and make an impact in the digital advertising space?

Apply today by sending your updated CV in English and become part of a dynamic international team in beautiful Lisbon!