English & Dutch-Speaking Customer Support… at Cross Border… · Lisbon

Location: Lisbon, Portugal
Languages Required: Dutch and English
Employment Type: Full-Time
Work Schedule: Monday to Friday, 07:00–16:00
Base Salary: €1,400 per month
Language Bonus: €150
Performance Bonus: €100
Additional Benefit: €7 meal allowance per working day
Work Model: On-site during the first 3 months, with a hybrid arrangement available afterwards
Relocation Support: Not provided – local candidates only

About the Role

We are looking for English and Dutch-speaking Customer Support Agents to join our team in Lisbon, Portugal. This is an excellent opportunity for candidates who enjoy helping customers, communicating across languages, and delivering high-quality customer service.

In this role, you will assist customers with their enquiries, provide accurate information, and help resolve issues efficiently while ensuring a positive customer experience.

Key Responsibilities

• Respond to customer enquiries in Dutch and English through the designated communication channels.
• Provide accurate information and assist customers with their questions and concerns.
• Handle customer requests and complaints professionally and efficiently.
• Identify customer needs and offer appropriate solutions.
• Maintain a friendly, professional, and customer-focused approach.
• Follow company procedures and quality standards.
• Record customer interactions and update relevant information accurately.
• Collaborate with team members to achieve customer satisfaction and performance targets.

Requirements

• Good command of Dutch, both written and spoken.
• Good command of English, both written and spoken.
• Strong communication and interpersonal skills.
• A customer-oriented mindset and problem-solving abilities.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous customer support experience is an advantage.

Salary and Benefits

• Base salary: €1,400 per month.
• Language bonus: €150.
• Performance bonus: €100.
• Meal allowance: €7 per working day.
• Working hours: Monday to Friday, 07:00–16:00.
• Hybrid work: Available after the first 3 months, subject to the employer's arrangements.
• Relocation: No relocation assistance or accommodation provided.

Important: This opportunity is open to candidates already based locally in Lisbon, Portugal.

How to Apply

If you speak Dutch and English and are interested in joining a customer-focused team, we encourage you to apply. Please submit your CV for consideration.