Dutch Travel Advisor Sofia, Bulgaria (with… at Cross Border… · Vidin

We are seeking a dedicated and customer-focused Customer Care Representative to join our growing travel company. The successful candidate will be responsible for delivering exceptional customer service, assisting travelers with inquiries, reservations, and travel-related concerns, and ensuring a positive customer experience throughout their journey.

Key Responsibilities

• Provide professional and friendly support to customers via phone, email, chat, and other communication channels.
• Assist customers with travel bookings, itinerary changes, cancellations, and general travel inquiries.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and maintain records within company systems.
• Collaborate with internal teams to ensure prompt resolution of customer requests.
• Stay informed about company products, services, destinations, and travel policies.
• Handle customer complaints professionally and escalate complex cases when necessary.
• Meet individual and team performance targets related to service quality and response times.

Requirements

• Previous experience in customer service, customer care, or the travel industry is preferred.
• Fluency in Dutch and English (minimum B1/B2 level).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency with computer systems and customer support tools.
• Flexible and reliable with the ability to work rotating schedules.

Working Hours

• Operational schedule: Monday to Friday between 09:00-19:00
• 8 hours per day, shift-based schedule within operational hours according to business needs.

Compensation & Benefits

Salary

• Monthly salary: €2045.17

Additional Benefits

• Transportation allowance
• Internet allowance
• Life event bonuses (e.g., marriage, birth/adoption of a child, graduation)
• Comprehensive health and dental insurance (100% employer-covered)
• Life insurance
• Optional Multisport card
• Additional quarterly performance incentives
• Career development and growth opportunities within the travel industry
• Dynamic, international, and multicultural work environment

Relocation Package (if applicable)

For candidates relocating to join the company, the following support is available:

• Reimbursement of travel expenses up to €250 after six months of employment, provided no prior notice period applies and valid travel documentation (e-ticket and invoice) is submitted.
• Accommodation for 10 nights in a centrally located hotel, including breakfast.
• Salary advance of €500 to assist with initial relocation and settling-in expenses.