Dutch-speaking Customer Support Agent at Cross Border… · Atēnas

We are recruiting on behalf of a leading global appliances brand for a Dutch-speaking Customer Expert based in Athens. You will deliver after-sales support to Dutch-speaking customers across phone, email, and chat, primarily for premium coffee machines and grinders.

You'll work within a structured support environment using Salesforce to log and manage customer interactions. During peak capacity, you may also support English-speaking customers from the UK and Ireland, and contribute to written support channels.

Key Responsibilities

• Provide troubleshooting and after-sales support via phone, email, and live chat
• Handle customer inquiries related to product malfunctions, deliveries, and refund requests
• Manage all interactions through Salesforce CRM
• Contribute to written support channels during low-volume periods

Requirements

• Native-level or C1 Dutch proficiency
• B2–C1 English (required for training and internal communication)
• Prior customer service experience is preferred but not mandatory
• Minimum typing speed of 25 WPM

What's on Offer

• Competitive monthly salary + performance-based productivity bonus
• Transportation allowance