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Dutch-speaking Customer Expert at Cross Border… · Athens
Job Description
Join Our Team as a Dutch-Speaking Customer Expert – After-Sales & Technical Support!
Are you fluent in Dutch, love helping people, and thrive on solving problems? We are looking for customer-focused professionals to join an international customer experience team supporting leading global brands across e-commerce, consumer electronics, premium home appliances, mobility, digital services, and fintech.
Whether you want to build your career in the vibrant cultural hubs of Athens or Thessaloniki, or work remotely within Greece, this role offers complete training support, clear growth pathways, and attractive perks.
Key Role Details
Location: Athens or Thessaloniki, Greece (On-site or Remote, depending on the opening)
Schedule: Monday to Friday (with occasional weekend shifts in select teams)
Working Hours: Fixed day shifts or rotating shifts, depending on the team line
Contract Type: Initial 8-month contract, with long-term potential for extension
Relocation: Full relocation support provided for candidates moving from abroad
What You Will Do
Frontline Customer Contact: Act as the primary point of contact for Dutch-speaking customers via phone, chat, and email.
After-Sales Support: Assist with order management, delivery tracking, missing or damaged items, exchanges, and invoicing queries.
Technical & Product Troubleshooting: Diagnose and guide customers through solutions for devices, home appliances, and digital services.
Issue Resolution: Process refunds, claims, and complaints while coordinating repairs or service appointments.
Case Management: Resolve escalated situations with empathy, record detailed interactions in CRM platforms, and follow complex cases through to completion.
Service Standards: Maintain high customer satisfaction metrics and maintain a positive, solution-oriented approach.
What We Are Looking For
Language Skills: Native-level or C1 proficiency in Dutch, alongside strong English (B2 minimum, C1 for select teams) for internal systems and training.
Technical Skills: Sound PC skills, comfort using multiple software tools simultaneously, and a minimum typing speed of 25 WPM.
Soft Skills: Excellent written and verbal communication skills, calm under pressure, with strong multitasking and problem-solving abilities.
Experience: Previous customer service background is a plus, but entry-level applicants are welcome—comprehensive training is provided!
What We Offer
Relocation Assistance: Comprehensive relocation package for abroad applicants relocating to Greece.
Bonus Potential:
Monthly target-driven productivity bonuses.
One-time training completion bonuses in selected teams.
Retention bonuses for select on-site roles after 12 months.
Commuter Perks: Transportation allowance for on-site positions (proportional to days worked in-office after training).
Onboarding & Support: Structured initial training, guided nesting period, and access to a modern knowledge base.
Career Growth: Clear internal progression paths toward Mentor, Trainer, Quality Assurance (QA), or Tier 2 Support roles.
Workplace Culture: Engaging team events in an international, supportive work environment.