Danish-Speaking Technical Support Advisor… at Cross Border… · Málaga

Are you a Danish speaker with a passion for IT and customer support? Join a leading multinational BPO technology company in the beautiful city of Malaga!

Why Join us?

• Work in an international and multicultural team
• Career growth opportunities with specialized training
• Competitive salary and benefits package
• Fully paid training on company procedures and technology
• Office located in the heart of Malaga

Responsibilities:

• Provide 1st-level IT support via phone, email, chat, and self-service portal
• Assist employees with system operations and troubleshooting
• Perform root cause analysis and resolve technical issues remotely
• Monitor and categorize IT tickets in the ITSM system
• Use internal knowledge databases for efficient issue resolution
• Collaborate with 2nd-level support teams and external providers

Requirements:

• Fluent in Danish (C1/C2 level) both written and spoken
• Good command of English (B2 level)
• Experience in 1st or 2nd level IT support, ideally in a large company environment
• Strong knowledge of Windows 10, Office 365, MS Teams
• Familiarity with ITSM ticketing systems (ServiceNow preferred)
• Analytical mindset and problem-solving skills
• High customer service orientation and attention to detail
• Willingness to learn and develop technical skills

What We Offer:

• Competitive salary based on experience and performance
• Full paid training on company tools and processes
• Career development programs and specialized courses
• Friendly and dynamic work environment
• Guidance and support for career growth
• Work schedule: Monday to Sunday, 09:00 AM - 06:00 PM (39 hours per week)
• Office in central Malaga

Why Malaga?

• Warm Mediterranean climate and stunning beaches
• Affordable cost of living and high quality of life
• Thriving expat community and international atmosphere
• Rich culture, history, and vibrant social scene

Interested? Apply today and become part of our team!