Customer Support Representative (Dutch… at Cross Border… · Sofia-City

We are hiring on behalf of our client running a project related to a leading travel company. As a Customer Support Representative, you'll be an essential part of their team, assisting travelers with their inquiries, resolving issues, and ensuring their journey is smooth and enjoyable.

Responsibilities:

• Answer Inquiries

• Resolve Issues

• Update Information

• Update documentation

• Ensure Satisfaction

• Offer Guidance

• Analyse issues

• Assess reports

Requirements:

• Fluent in Dutch C1 level and English C1 level

• An EU ID or Bulgarian Residence Card

• Strong phone and verbal communication skills, along with active listening.

• Work experience in the travel, airline, hospitality or similar industry is an advantage

• Work experience in a customer experience center is an advantage

• Good typing and computer skills (MS Office applications)

We look forward to welcoming you to our team!