Customer Journey Advisor Spanish Market… at Cross Border… · Bucharest

Location: Lisbon, Portugal
Type: Full-time (40h/week)
Start Date: September 2025

Ready to Power Your Career in Sunny Lisbon?

We are a global leader in technology and services, partnering with the world's most exciting brands to create exceptional customer experiences. Operating in over 70 countries and consistently recognized as one of the "World's Best Workplaces," we're not just a company; we're a community where your growth is the priority.

About 80% of our leaders started in entry-level roles like this one. How? Through our commitment to your development. We provide intensive paid training, cutting-edge technology, and free access to our Learning and Leadership Development programs to help you build the career you've always wanted.

Your Mission: Elevate Every Customer Journey

In this role, you'll be the vital link between our clients and their customers, ensuring every interaction is seamless and exceptional. Your key responsibilities will include:

• Managing flight reservations, including creating, altering, and canceling bookings with precision.
• Providing outstanding support via phone and email, answering queries about services, VIP treatment, and special assistance needs.
• Expertly handling customer claims and resolving issues related to flight disruptions, delays, or cancellations.
• Being a trusted source of real-time, accurate information to empower customers.
• Listening with empathy and going above and beyond to create memorable, positive experiences.

Is This a Match?

We're looking for someone who:

• Is fully fluent in Spanish (C1) and has a strong command of English (B2).
• Excels in communication and brings empathy and a collaborative team spirit every day.
• Has at least 6 months of experience in customer service, tourism, or a related field.
• (A nice bonus) Previous experience with GDS tools like Amadeus, Sabre, or Galileo.

Don't check every single box? No problem. We hire for potential. Apply anyway, and we'll find the right role for your skills.

Why You'll Love Working With Us (And in Lisbon!)

We support your unique lifestyle with a fantastic package:

• A competitive salary package, including performance bonuses.
• A modern office in a central Lisbon location.
• Fully paid, comprehensive training and clear career development paths.

But the biggest perk? Living in Lisbon, Portugal. Imagine your life outside of work: breathtaking Atlantic beaches, a rich history, world-famous cuisine, and over 300 days of sunshine per year. Portugal offers an incredibly high quality of life, a welcoming international community, and is the perfect gateway to explore the rest of Europe.

Join Our Game-Changing Team

If you're ready to grow and be inspired, we want to hear from you. Apply today and discover why to call us their employer of choice.

We are proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment and prohibit discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.

Please note: In accordance with Portuguese law, only applicants legally authorized to work in Portugal will be considered.