Customer Care Specialist (Dutch Speaker)… at Cross Border… · Brussels

About the Role

We are looking for motivated Dutch-speaking Customer Care Specialists to join a dynamic international team in Madrid. In this role, you will be the first point of contact for customers, providing high-quality support and ensuring a smooth customer experience.

Key Responsibilities

• Provide customer support via phone, email, and/or chat in Dutch
• Assist customers with inquiries, issues, and product-related questions
• Deliver accurate information and solutions in a timely manner
• Maintain a professional and friendly tone in all interactions
• Handle customer complaints and find effective resolutions
• Collaborate with team members and other departments when needed
• Ensure customer satisfaction and meet performance targets

What You Get

Contract

• Permanent contract from day one
• 35 hours per week (with option to increase up to 40 hours)

Salary

• Base salary: €1,500/month
• Dutch language bonus: €4/hour
• Performance bonus: up to €3/hour
• Average total: €1,850 – €2,100/month

Relocation Package

• Flight (or train if already in Spain)
• 25 days of accommodation on arrival

€1,500 relocation bonus:

• €1,000 with first salary
• €500 with second salary

Work Schedule

• Rotating shifts (morning, afternoon, night)
• 4–5 working days per week + 2–3 days off
• Schedules shared in advance
• Option to swap shifts with teammates

Perks & Benefits

• Gym access across Madrid
• Meal vouchers: approximately €40/month (€2.5 per working day)
• Private health insurance (after 6 months)
• Regular team events & social activities
• Real career growth opportunities (supervisor, trainer, manager, etc.)

Requirements

• Fluent Dutch (spoken and written)
• Good command of English
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ability to work in a fast-paced environment
• Flexibility to work rotating shifts

Why Join Us?

• International and multicultural work environment
• Career growth opportunities
• Full relocation support
• Work-life balance with flexible scheduling

If you're ready to start an exciting career in customer service and experience life in Madrid, this opportunity is for you!