B2B Support for Turkish Market - Social… at Cross Border… · Lisbon

Are you passionate about online advertising and technology? Join a global team supporting advertisers in a dynamic, fast-paced environment. As an Advertisers Support representative, you will assist businesses in growing and optimizing their online presence.

Location: Lisbon, Portugal (onsite role); relocation and housing help is offered

Language Requirements: Fluent Turkish + Good English

Responsibilities

• Provide technical B2B support to help clients sustain and expand their businesses
• Assist with support requests related to online advertising platforms and services
• Communicate with customers via email and chat, converting most into outbound calls for more personalized support
• Use multiple tools simultaneously and manage tasks efficiently
• Provide pre- and post-sales assistance for self-service advertising products
• Troubleshoot issues, report bugs, and guide users in using available features and tools
• Identify trends and recurring issues affecting small and medium-sized businesses

Training Information

• Duration: 15 working days
• Schedule: 8 hours per day; start times may vary between 08:30 and 09:30.

Working Hours

• 40 hours per week (8 hours per day + 1-hour lunch break)
• Rotational shifts between 07:00 and 00:00, Monday to Sunday

Trial Period

• One-month trial after signing the contract

Workplace

• Based in Lisbon, Portugal
• On-site facilities include a cafeteria, lounge areas, meeting rooms, and operations floor

Public Holidays and Vacation

• Portuguese public holidays apply
• Work on holidays is compensated with an additional day off
• Vacation: up to 20 days in the first year (proportional), and 22 days per full year thereafter