Director of Operations at Crisp Recruit in Columbus, OH

Are you ready to lead and transform the daily operations of a forward-thinking personal injury law firm?

Do you have a passion for optimizing processes and enhancing efficiency in a dynamic legal environment?

Can you empower a team to reach new heights while reducing operational burdens on firm leadership?

Are you skilled at building collaborative partnerships with vendors and internal teams?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Soroka & Associates LLC, based in Columbus, Ohio, is a distinguished law firm specializing exclusively in personal injury law. Known for our aggressive representation and client-focused approach, we have championed the rights of many individuals in complex legal battles across Ohio.

Under the leadership of Managing Partner Roger R. Soroka, our experienced team tackles a wide array of personal injury cases, from traumatic brain injuries to wrongful death claims. Our mission is to ensure maximum recovery for our clients while navigating the intricacies of litigation with expertise and dedication, making us a trusted partner in legal advocacy across the region. Our commitment goes beyond the courtroom, extending into the community through impactful engagements and initiatives.

The Director of Operations role at Soroka & Associates exists to oversee and optimize the non-legal functions of our firm. This vital position supports our mission by ensuring attorneys can focus on legal advocacy while operational efficiencies are maximized through enhanced processes and vendor partnerships. You'll have a lasting impact, driving the seamless coordination of our diverse operational teams, and supporting the firm's growth trajectory.

What you’ll do:

• Day-to-Day Operations: Own and oversee the firm’s non-legal day-to-day operations, resolving routine operational and employee matters and reducing the administrative burden on firm leadership.
• Operational Audit: Conduct assessments of current workflows, systems, KPIs, and processes, identifying areas for improvement and developing recommendations in partnership with firm leadership.
• Process Improvement: Lead initiatives to streamline workflows, reduce administrative burdens, and improve cross-departmental communications.
• SOP Development: Develop, update, and implement standard operating procedures, collaborating with team members to build buy-in and ensure consistent adoption across the firm.
• KPI Management: Review and refine existing KPIs, identify gaps in performance metrics, and improve dashboards and reporting to drive accountability across teams.
• Vendor Management: Own relationships with vendors, ensuring contract compliance and accountability for deliverables.
• Onboarding and Training: Evaluate and enhance the firm’s existing onboarding and training programs, ensuring consistent implementation and an effective ramp-up for new hires.
• Team Management: Provide operational oversight and accountability for non-attorney teams and operational functions while facilitating weekly team huddles and coordinating agendas with leadership.
• Payroll and Accounting Coordination: Work closely with the firm’s accountants to coordinate payroll and ensure required information is submitted accurately and on time.

What we’re looking for:

• Operations Experience: 3–5+ years of relevant operations experience, with demonstrated success leading operational initiatives and improving organizational processes.
• Educational Background: Bachelor's degree required, with a preference for candidates possessing a Master's degree.
• KPI and SOP Expertise: Proven ability to evaluate and refine operational metrics and develop effective standard operating procedures.
• Vendor Management: Strong experience managing vendor relationships and ensuring compliance with service agreements.
• Team Leadership: Excellent communication and relationship-building skills with a collaborative approach to leadership.
• Tech Competency: Technologically proficient, adaptable, and comfortable learning and working across new systems and platforms.
• Problem Solving: Solutions-focused mindset with an ability to implement changes that improve operational efficiency.
• Change Management: Ability to assess existing practices, gather team input, build trust, and implement necessary changes while maintaining employee buy-in.

Why you should work here:

• High Impact Role: Shape firm-wide operations and create significant operational efficiencies.
• Leadership Exposure: Work directly with firm leadership and influence strategic outcomes.
• Growth Opportunity: Play an instrumental role in strengthening the operational foundation of a growing personal injury practice.
• Cultural Environment: Join a positive, diverse, and collaborative team that values strong relationships and a solutions-focused approach.

Additional perks:

• Health Insurance: Health insurance offered, with coverage options available for spouses and dependents.
• PTO: Generous combined paid time off and sick leave policy.

Join Soroka & Associates as our Director of Operations and play a pivotal role in transforming our firm’s operational landscape. This is a unique opportunity to make a lasting impact in a thriving legal practice. If you are a strategic thinker with a passion for enhancing operational excellence, we invite you to apply and be part of our journey.