Director of Quality and Informatics at CRISIS… · Tempe

Director of Quality and Informatics

Status: Full-time | Location: Remote (AZ) w/ Occasional On-Site Presence in Tempe
Department: Quality Management | Reports To: CMO
FLSA Status: Exempt | Pay Class: Salary
Salary Range: $79,793.00 - $105,455.00

SCHEDULE: 40 HOURS WEEKLY, MONDAY-FRIDAY

Position Summary

The Director of Quality and Informatics plays a pivotal leadership role in ensuring the delivery of high-quality, data-informed behavioral healthcare services. This position is responsible for overseeing quality improvement initiatives, clinical data analysis, and informatics strategies that drive performance outcomes, enhance client care, and support regulatory compliance. The Director will lead their team in developing, implementing, and monitoring evidence-based practices, performance metrics, and data systems. This individual will play a pivotal role in driving population health outcomes across all service lines and advancing the organization's value-based care initiatives.This role requires a dynamic individual with a strong background in healthcare quality, informatics, and behavioral health operations who can bridge clinical excellence with data-driven decision-making.

At CPR, we are committed to making diversity, equity, inclusion, and belonging an integral part of our daily operations. We strive to hire and retain talented, diverse, and creative individuals, and we are dedicated to ensuring equitable treatment by promoting fairness and respect at every level of our organization.

Knowledge and Skills

• Experience in clinical quality management, regulatory compliance, and outcome measurement

• Proven leadership and team development skills across interdisciplinary teams

• Knowledge of federal and state regulations, including Board of Medical Facilities Licensing (BMFL), Arizona Health Care Cost Containment System (AHCCCS), and Centers for Medicare and Medicaid Services (CMS), as well as the standards for healthcare quality and compliance.

• Well developed understanding of best clinical practices and evidence -based treatment models for behavioral health

• Extensive knowledge of population health, value-based care models, and risk stratification

• Ability to analyze complex data to inform strategic decisions and drive improvement

• Strong project management and process improvement expertise

• Proficiency with healthcare IT systems (EHR, HIE, data integration)

• Excellent verbal and written communication for reporting and stakeholder engagement

• Understanding of Social Determinants of Health (SDOH) and their impact on health outcomes

Primary Duties and Responsibilities

• Lead initiatives to enhance clinical quality, including process improvements, audits, and compliance with regulatory standards

• Manage technology systems to support quality improvement and clinical performance, including overseeing EHR optimization and data integration

• Oversee population health management programs, including monitoring and reporting on Value-Based Contracts (VBC) and shared savings agreements

• Collaborate with health plans and other stakeholders to develop and implement targeted interventions for improving patient outcomes and addressing SDOH

• Facilitate cross-functional meetings to ensure alignment with business goals, including regular reviews of VBC performance, quality metrics, and operational efficiencies

• Conduct data analysis and report on performance, outcomes, and opportunities for improvement across all departments

• Lead special projects to drive innovation and efficiency, including Targeted Investments (TI) and Data Analytics & Performance (DAP) initiatives

• Provide oversight of client satisfaction surveys and ensure continuous feedback loops to improve service delivery

• Develop and maintain key strategic partnerships to ensure the success of population health initiatives, with a focus on behavioral health integration

• Provide departmental leadership and supervision to direct reports, including performance management, coaching, hiring, and training

• Manage the department’s budget, resources, and operational strategies to support departmental goals.

• Reliable and predictable attendance is an essential job function.

• Other duties as assigned

Qualifications and Education Requirements

• Bachelor’s degree in Social Work, Counseling, Healthcare Administration, or related field required.

• Minimum of 2 years in a management or supervisory role in behavioral health or healthcare required.

• Master’s degree in Social Work, Counseling, Healthcare Administration, or related field preferred but not required.

• Current, unrestricted license issued by the Arizona Board of Behavioral Health Examiners: LCSW (Licensed Clinical Social Worker), LPC (Licensed Professional Counselor), Ph.D (Doctor of Philosophy), Psy.D (Doctor of Psychology) preferred but not required.

Other Requirements

• Provide evidence of professional liability insurance coverage in the amount acceptable, minimum $1/$3 million.

• Must comply with training and supervision requirements during first 90 days of employment, and throughout employment.

• All licensed, certified, and registered staff will be monitored regarding restrictions.

• Appropriate reference checks by letter and telephone as requested.

• State-required background check.

• Medicare/Medicaid sanctions, criminal violations, subsequent malpractice actions, and any settlement(s) made on behalf of practitioners.

• Within seven (7) days of hire, apply for and/or present and maintain a Class One Fingerprint Clearance card. If application is necessary, a copy must be submitted for inclusion in the personnel file until card (and/or renewals) is received.

• All required renewals must be submitted 30 days prior to expiration date. It is the duty of the licensee to keep all renewals active and current and report any mandated changes to Arizona Board of Behavioral Health Examiners immediately.