Assistant Store Manager - Neat Repeats… at Crisis Center… · Tinley…

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Crisis Center for South Suburbia | Neat Repeats Resale

Neat Repeats Resale is seeking an organized, customer-focused Assistant Store Manager to support daily store operations, lead our online sales efforts, and help create a positive experience for customers, donors, and volunteers.

This is a hands-on position for someone who enjoys retail, resale trends, e-commerce, merchandising, and working with people. The Assistant Store Manager works closely with the Store Manager to support sales and operational goals and serves as the Store Manager's backup during scheduled time off and as needed.

About Crisis Center for South Suburbia

The Crisis Center for South Suburbia (CCSS) is a nonprofit organization dedicated to providing comprehensive services to individuals and families impacted by domestic violence. Through emergency shelter, housing, counseling, advocacy, and supportive services, CCSS works to help survivors build safer, more independent futures.

Neat Repeats Resale is an important part of the Crisis Center's mission. Our resale stores generate critical revenue to support CCSS programs and services while providing an affordable shopping resource for the community. Donations, purchases, and volunteer support at Neat Repeats directly contribute to the work of the Crisis Center and the individuals and families we serve.

As a member of the Neat Repeats team, the Assistant Store Manager helps advance this mission by supporting successful store operations, maximizing the value of donated merchandise, growing online sales, and creating positive experiences for customers, donors, and volunteers.

What You'll Do

Support Daily Store Operations

• Partner with the Store Manager on daily priorities, projects, sales goals, and operational needs.
• Provide backup leadership and store oversight during the Store Manager's scheduled time off and as directed.
• Assist with opening, closing, cash handling, and daily store procedures.
• Verify cash drawers and reporting sheets and maintain accurate daily sales records.
• Maintain the established store cash bank.
• Travel to the bank and complete daily store deposits.
• Process donations efficiently and ensure merchandise moves through the store in a timely manner.
• Research and price merchandise to help maximize the value of donated goods.
• Monitor volunteer pricing and ensure established pricing practices are followed.
• Assist with seasonal merchandising and maintaining attractive, organized sales displays.
• Maintain clean, organized, and efficient sales, volunteer, sorting, and stock areas.
• Identify maintenance or repair needs and communicate them to the Store Manager.
• Provide excellent customer service to shoppers, donors, and community members.

Lead Online Sales

The Assistant Store Manager serves as the primary lead for the store's online sales program and is responsible for helping grow e-commerce revenue.

• Identify and select merchandise appropriate for online sales using established guidelines.
• Train and communicate with employees and volunteers on identifying merchandise with online resale potential.
• Research products to determine appropriate pricing and sales strategies.
• Price, categorize, stage, and photograph online merchandise.
• Create accurate, detailed product listings, including measurements, model numbers, condition, product details, and original retail pricing when applicable.
• Maintain appropriate in-store displays for merchandise listed online.
• Determine appropriate and cost-effective shipping options.
• Maintain an adequate inventory of shipping and packaging supplies.
• Package, label, and ship online purchases within established timelines.
• Maintain accurate online inventory and sales information.
• Work with the Store Manager and Neat Repeats leadership to meet or exceed established online sales goals.
• Prepare online sales statistics and reports as requested.

Support & Engage Volunteers

• Coordinate volunteer schedules to help ensure appropriate daily store coverage.
• Train volunteers on store procedures, responsibilities, donation processing, pricing, merchandising, and other assigned tasks.
• Help volunteers identify antiques, artwork, jewelry, designer merchandise, and other potentially valuable donations that require review by Store Management.
• Assist with the day-to-day supervision and support of store and community service volunteers.
• Ensure volunteers follow Neat Repeats policies and procedures.
• Maintain regular communication with volunteers regarding store operations, expectations, training opportunities, and agency events.
• Help create an environment where volunteers feel welcomed, appreciated, and equipped to be successful in their roles.

Support Store Performance

• Help increase store revenue and profitability through effective pricing, merchandising, online sales, and customer service.
• Attend required storewide sales and special events.
• Attend monthly meetings as required by the Retail & Resource Officer.
• Provide regular shift and operational updates to the Store Manager.
• Maintain consistent communication with the Store Manager and Neat Repeats leadership.
• Perform other duties as assigned.

Store Hours & Availability

Neat Repeats Resale is open Monday through Thursday from 10:00 AM–7:00 PM and Friday and Saturday from 10:00 AM–4:00 PM. The store is closed on Sundays.

Work Schedule: This position follows a two-week rotating schedule, with workdays and hours alternating between Week 1 and Week 2 as outlined below. The schedule repeats on a biweekly basis.

WEEK 1 Monday: 8:30 AM–4:30 PM, Tuesday: 11:30 AM–7:30 PM, Wednesday: 8:30 AM–4:30 PM, Thursday: 11:30 AM–7:30 PM, Friday: 8:30 AM–4:30 PM, Saturday: OFF

WEEK 2 Monday: 11:30 AM–7:30 PM, Tuesday: 8:30 AM–4:30 PM, Wednesday: 11:30 AM–7:30 PM, Thursday: 8:30 AM–4:30 PM, Friday: OFF, Saturday: 8:30 AM–4:30 PM

Sunday is a regularly scheduled day off during both weeks. Schedule adjustments may be made based on operational needs, with advance notice whenever practicable.

What We're Looking For

Required Qualifications

• Associates degree preferred
• 3–5 years of retail customer service experience.
• Cash handling, cashier, and Point of Sale (POS) system experience.
• Experience working with or coordinating volunteers.
• Strong clerical and mathematical skills.
• Strong organizational, project management, and time-management skills.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Knowledge of or demonstrated interest in resale, retail, merchandising, and current resale trends.
• Ability to work independently and productively while also contributing to a collaborative team.
• Strong attention to detail and ability to manage multiple priorities.
• Strong communication and relationship-building skills.
• Demonstrated problem-solving skills and sound judgment.
• Ability to work effectively in a fast-paced retail environment.
• Valid driver's license.
• Ability to travel to the bank to make regular store deposits as an essential function of the position.

Preferred Qualifications

• Previous resale, thrift, consignment, or donated-goods retail experience.
• Experience with e-commerce or online sales platforms such as Shopify.
• Experience creating online product listings, photographing merchandise, and coordinating shipping and fulfillment.
• Experience working in a nonprofit or mission-driven organization.

Additional Requirements

• Completion of the 40-Hour Domestic Violence Training is required. Training is completed online.
• Must be available to provide coverage for the Store Manager during scheduled time off and other designated periods.
• Must be available to participate in required storewide sales and events.
• Must demonstrate a commitment to CCSS's mission and to promoting nonviolence within families and homes.
• Must be highly organized, detail-oriented, dependable, and able to follow projects and responsibilities through completion.

Success in This Role

Success as the Assistant Store Manager means helping the store operate efficiently while providing an excellent experience for customers, donors, and volunteers. Key measures of success include meeting online sales goals, maintaining accurate sales and deposit records, supporting adequate volunteer coverage and retention, following pricing and donation management procedures, and maintaining strong communication with the Store Manager and Neat Repeats leadership.

If you have a strong retail background, an eye for valuable merchandise, an interest in e-commerce, and enjoy working with customers and volunteers, we encourage you to apply and use your retail experience to support a meaningful mission.

Compensation: $47,360.00 - $51,251.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Crisis Center for South Suburbia has been providing hope and services to victims of domestic violence for over 40 years through housing, counseling, advocacy, outreach and prevention programs. We are a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence. With a staff of more than 50 employees and a budget of over four million dollars, the Crisis Center continues to grow while offering free services to Chicago’s south suburban communities.