Supervisor at Creative Restaurant Group in London, England, GB

Description Location: IGNI, Mayfair, London Position: Full-Time Restaurant Supervisor Pay: Competitive hourly rate + shared service charge About IGNIIGNI, located in the heart of Mayfair, is the evolution of fire-led dining. Led by Executive Chef Theo Clench and General Manager Gaelle Dubios, IGNI delivers an intimate and ambitious dining experience centred entirely around wood-fired cooking. Although we are a new restaurant and have not yet achieved a Michelin star, our standards, ambition and attention to detail are firmly rooted in the Michelin dining environment. We are a small, close-knit team where everyone plays an important role. We work as one, support one another and share responsibility for creating an exceptional experience for every guest. The OpportunityWe are looking for an experienced and ambitious Restaurant Supervisor who is ready to take the next step in their hospitality career. This role is ideal for someone who wants to develop into an Assistant Restaurant Manager within the coming months, subject to performance, readiness and business needs. You will work closely with our General Manager, gaining hands-on experience in leadership, team development, service standards and the day-to-day management of the restaurant. We are looking for someone who genuinely loves hospitality, takes responsibility and feels excited by the opportunity to help shape a growing restaurant. What We’re Looking ForPrevious experience as a Supervisor, Head Waiter or Senior Waiter within a fine-dining or high-end restaurant A genuine love of hospitality and creating memorable guest experiences A strong understanding of refined, detail-focused service Ambition to progress into an Assistant Restaurant Manager position A responsible and dependable approach, with the confidence to take ownership Warm, polished and professional communication The ability to remain calm, organised and positive during demanding services A collaborative mindset and a desire to be part of a small team that works as one An interest in food, wine and the standards associated with Michelin-level dining A commitment to learning, improving and helping others develop Key ResponsibilitiesSupport the General Manager and wider leadership team in delivering smooth and exceptional services Lead by example on the restaurant floor, maintaining IGNI’s standards at every stage of the guest journey Supervise and support the team before, during and after service Take ownership of a section while maintaining awareness of the wider restaurant Build genuine relationships with guests and confidently handle requests and feedback Maintain excellent knowledge of the menu, ingredients, wine and the IGNI concept Coordinate closely with the kitchen and front-of-house teams to ensure timing, communication and consistency Help train, coach and motivate junior team members Support opening and closing procedures and other operational responsibilities Identify opportunities to improve service and take responsibility for following through Contribute positively to a culture built on trust, accountability, excellence and teamwork What You’ll ReceiveCompetitive pay Close mentoring and tailored leadership development Delicious and wholesome team meals 50% discount on food and beverages across the Creative Restaurant Group portfolio A day off on your birthday Annual Christmas party Referral bonuses Wagestream access 28 days’ paid holiday The opportunity to help shape an ambitious new Mayfair restaurant A culture that champions responsibility, growth, creativity and excellence Additional InformationApplicants must have the legal right to work in the UK without sponsorship. Our PhilosophyCreated to ignite, driven to evolve. At IGNI, fire transforms everything—and so do we.