Crash Champions→
Director, HR at Crash Champions in UNAVAILABLE, CA
Job Description
Director, HR
Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
JOB PURPOSE: The Human Resources Director is a strategic HR leader responsible for overseeing HR operations and people initiatives across multiple states, including CA, AZ, OR, UT, WA, CO, NM, ID, MT, NV, WI, and IL. This role oversees 2-3 Human Resource Business Partners who directly support the regions and collaborates closely with Vice Presidents, Directors of Operations, GMs, and Corporate HR teams to advance talent development, enhance performance, manage employee relations, ensure compliance, and optimize workforce planning. A strong understanding of California employment law is essential. Bilingual English/Spanish is preferred due to the diversity of our workforce.
Responsibilities
- Provide strategic HR leadership across multi-state operations, aligning people’s initiatives with business goals.
- Manage, coach, and develop HR Business Partners supporting assigned regions.
- Advise and coach Operations leaders (VPs, DOs, GMs) on performance management, leadership development, and organizational effectiveness.
- Lead succession planning for GM and DO positions.
- Manage the regional HR budget and monitor ROI for HR initiatives.
- Implement strategies to improve body technician and shop retention.
- Drive initiatives to enhance employee engagement scores across the region.
- Lead complex employee relations activities, including investigations, corrective actions, conflict resolution, and escalation management.
- Ensure compliance with federal, state, and local employment laws, with expert-level knowledge of California regulations (wage & hour, leaves, meal/rest periods, etc.).
- Oversee workforce planning, staffing needs, and collaborate with Talent Acquisition to support hiring, onboarding, and capacity planning.
- Analyze HR data and trends (turnover, labor spend, overtime, ER cases, staffing) to make recommendations that improve operational efficiency and retention.
- Support change management initiatives for acquisitions, new market integrations, reorganizations, and cultural transformations.
- Drive talent development through coaching, succession planning, and facilitation of leadership training and engagement efforts.
- Partner with HR Centers of Excellence (Compensation, Benefits, Payroll, Safety, Talent) to ensure consistent delivery of HR services.
- Build strong relationships and work collaboratively with teams to meet shared goals; promote mutual trust and support teammates.
- Ensure consistent application of HR policies and provide guidance on interpretation, best practices, and issue resolution.
- Hold self and others accountable for meeting commitments, focusing on quality results, monitoring progress, and driving continuous improvement.
Qualifications
- Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience).
- 7+ years of progressive HR experience, including HR leadership in multi-site or multi-state operations (ideally 75+ locations and 1,500+ employees).
- Strong knowledge of California employment law and compliance requirements.
- Experience supporting field operations in high-volume, hourly-workforce industries (automotive, manufacturing, retail, logistics, or similar).
- Proven ability to resolve complex employee relations matters.
- SHRM-SCP or SPHR certification preferred.
- M&A and change management experience preferred.
- Strong HRIS and analytics capabilities.
- Ability to travel regularly to field locations across multiple states (25–40%).
- Bilingual English/Spanish strongly preferred.
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
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