Business Services Specialist II (Manheim) at Cox in Matteson, IL

Business Services Specialist II (Manheim) Location: Matteson IL Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This position supports daily office operations by delivering excellent customer service, providing clerical assistance to staff, maintaining accurate records of business transactions and office activities, and performing basic data entry. Job Responsibilities: Perform sale day administrative duties, including front counter operations, collecting and posting payments, matching titles with invoices and checks, customer service, data entry, filing, and document routing. Deliver high‑quality customer service through face‑to‑face and phone interactions by answering questions and providing support. Complete basic data entry in the AS400 system and upload digital vehicle images as instructed. Prepare, issue, and distribute correspondence, invoices, receipts, checks, and other related documentation. Copy data and compile records and reports; accurately sort and file documents. Operate standard office equipment such as copiers, scanners, fax machines, and postage machines. Answer phones, relay messages, greet customers, and provide assistance as needed. Stamp, sort, and route incoming mail, including FedEx packages. Prepare and process outgoing mail with appropriate postage; generate FedEx shipping labels and ensure all items are properly packaged, labeled, and addressed. Demonstrate a strong commitment to safety by following all safety and health procedures and actively participating in Safety Excellence initiatives. Perform additional duties as assigned by management. May be required to work overtime (more than 40 hours per week) based on business needs. Qualifications: High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field. Prior clerical or administrative experience required. Strong communication and organizational skills with exceptional attention to detail. Basic computer and software proficiency required. Proven commitment to providing excellent customer service. Ability to operate standard office equipment, including copiers and fax machines. Ability to sit or stand for extended periods of time. Ability to perform repetitive data entry tasks with strong manual dexterity. Vision abilities required include close, distance, and depth perception. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.