Inside Sales Associate at Cover Care, LLC in Westfield, IN

Summary: Cover Care, LLC is seeking an Inside Sales Associate to manage customer inquiries and support sales opportunities. The role involves preparing quotes, maintaining customer records, and providing exceptional service throughout the sales process.

Responsibilities:
- Respond to inbound and outbound customer calls, emails, and sales inquiries
- Qualify leads and gather project details to understand customer needs
- Prepare quotes and provide timely follow-up with prospective customers
- Maintain accurate customer records and sales activity within the CRM system
- Build and maintain relationships with homeowners, pool builders, and internal teams
- Coordinate with field technicians and operations teams to support customer communication and project needs
- Answer customer questions and provide solutions throughout the sales process
- Develop a working knowledge of Cover Care products, installation processes, and service requirements to confidently provide accurate information to homeowners and builders
- Manage sales opportunities and assist with moving leads through the sales pipeline
- Support revenue growth through proactive customer engagement and exceptional service
- Perform other duties as assigned

Required Qualifications:
- Previous inside sales experience with phone- and email-based selling
- Strong customer service skills with the ability to build positive relationships
- Experience with lead generation, sales follow-up, and account management
- Excellent verbal and written communication skills with strong attention to detail
- Ability to effectively use CRM or sales software
- Ability to learn technical product information and communicate solutions clearly to homeowners, builders, and customers
- Ability to work onsite in Westfield, Indiana and collaborate with cross-functional teams
- High school diploma or equivalent required

Preferred Qualifications:
- Experience in service, construction, home improvement, pool, or other technical industries preferred
- Additional business education preferred

Required Skills: Inside sales, Lead generation, Account management, CRM software, Technical product knowledge