Service Coordinator, Surgery at Covenant Health in Knoxville, TN

Service Coordinator, Surgery

Full Time, 80 Hours Per Pay Period, Day Shift

Fort Sanders Regional Overview:

Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise with advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures, and advanced orthopedic care.

Fort Sanders Regional is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “Top 150 Places to Work in Healthcare.” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses, and leadership development programs.

Position Summary:

Provides leadership and oversight for specialty area. Acts as a resource for the specialty area.

• Develops service goals.
• Responds to specialty/emergency/needs as needed.
• Functions as a resource person and team leader.
• Demonstrates competence in critical skills to include delivery of care appropriate to the age-specific needs of the population served.
• Evaluates service inventory and adjusts.
• Orders specialty items.
• Serves as liaison with medical staff and other customers.
• Serves as expert, resource, and consultant for specialty area.
• Coordinates maintenance of service equipment.
• Maintains proficiency for specialty area.
• Researches alternatives for usage of equipment/instruments.
• Provides feedback (verbal and written) on staff performance.
• Refers personnel conflict management to supervisor, manager, or director.
• Develops and implements educational training programs for personnel.
• Assumes departmental charge responsibilities as needed (weekends, 3-11, holidays, etc.).
• Recommends staff assignments to provide optimal customer satisfaction.
• Identifies learning needs with staff.
• Monitors schedule in advance to prevent conflicts and coordinates needs.
• Problem solves and trouble shoots specialty conflicts (equipment, instrumentation, etc.).
• Researches and submits proposed budget purchase items each year and as needed.
• Maintains/updates specialty charges.
• Maintains, develops, and updates specialty surgeon preference cards.
• Develops specialty instrumentation trays and procedural packs.
• Meets with staff monthly to discuss staff needs, goals and problems as associated with the services.
• Provides at least eight (8) credit hours of in-service per year.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other related duties as assigned or requested.

Minimum Education:

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:

Minimum of four (4) years professional experience.

Licensure Requirement:

Valid Tennessee RN license or current and active national Certified Surgical Technologist (CST) certification established by the National Board of Surgical Technology and Surgical Assisting (NBSTSA).

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