Courtesy Automotive Group→
Centralized Reconditioning Operations Manager at Courtesy… · Phoenix
Skills
Job Description
Position Summary: Lead a 49-person centralized reconditioning operation supporting five Phoenix-area dealerships and more than 11,000 new and used vehicles annually. Own the process from acquisition or arrival through front-line readiness, with responsibility for speed, quality, cost control and building capacity for 2027 growth.
| Used Vehicles | New Vehicles | Team | Stores |
|---|---|---|---|
| ~6,000 annualized | ~5,500 annualized | ~49 employees | 5 Phoenix locations |
Key Responsibilities
Own the complete new- and used-vehicle reconditioning process from arrival/acquisition through front-line readiness.
Ensure inspection, mechanical work, PDI, detailing, photography, fueling, tint, cosmetic work and final quality control are completed promptly.
Lead, schedule and develop approximately 49 employees, including technicians, detailers, drivers, photographers and support staff.
Coordinate priorities across Chevrolet, Volvo, Nissan, CDJR, Isuzu and Kia operations.
Work closely with General Managers, Used Car teams and the auction/purchasing team to reduce time to market and support sales demand.
Use Rapid Recon to track vehicle status, cycle time, accountability and bottlenecks; manage recon cost, vendors, repair-order accuracy and productivity.
2027 Growth Focus
Build a scalable operation that increases throughput, shortens recon cycle time, standardizes processes across stores and develops future team leaders. Success means more vehicles front-line ready, faster, without sacrificing quality or cost control.
Qualifications
8+ years of automotive experience, ideally in service, reconditioning, used-vehicle operations or another high-volume dealership environment.
Proven leadership experience managing people, workflow and multiple competing priorities.
Strong knowledge of mechanical repair, vehicle inspection, PDI, detailing and lot preparation.
Proficiency with Rapid Recon; working knowledge of CDK, vAuto and dealership systems preferred.
Strong organizational, communication, analytical and problem-solving skills; valid driver's license with a clean driving record.
What Success Looks Like
Vehicles move quickly from arrival to retail-ready status; managers have clear visibility into every vehicle and delay; quality standards remain consistent across stores; costs and vendors are actively managed; and the operation has capacity to support Courtesy growth in 2027 and beyond.
What We Offer
Competitive compensation | PTO | Employee discounts | Health, dental and vision insurance | Company-sponsored life insurance | 401(k) Plan with Company match | Career growth and advancement
About Courtesy Automotive Group
Courtesy Automotive Group is a family-owned and operated business serving customers since 1955. We are committed to delivering an exceptional automotive experience while building a professional, values-driven and team-oriented culture.
Courtesy Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.