Eligibility Worker I Bilingual… at County of Marin · San Rafael

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.

DEPARTMENT OF HEALTH & HUMAN SERVICES:

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

There are multiple vacancies in Public Assistance and Employment & Training.

Under general supervision, persons in this position determine initial and continuing eligibility for public assistance benefit programs such as Medi-Cal, CalFresh and CalWORKs.

Duties include:

Process initial applications, monitor and administer an assigned caseload, field client phone inquiries and requests at a call center, and perform other specialized work as assigned.


Bilingual Testing:
Bilingual Testing/Certification: The successful candidate must possess bilingual skills and must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the candidates possess the appropriate skill level to meet the requirements.

Fixed-Term:
This is a fixed-term position. This position is budgeted through February 5th, 2029. However, there may be opportunities for the hired individual during this time-period to move to a regular, ongoing position as other vacancies or promotional opportunities occur, or the position may be funded and convert to an ongoing position. Fixed-term employment ends when the position’s funding finishes, or the work is completed. Employees in these positions are exempt from the County’s policies regarding lay-off order and reduction-in-force rights.

Hybrid Schedule:
The Health and Human Services Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely. However, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.

Our Highly Qualified Candidate:

The ideal candidate will possess a commitment to public service, demonstrated in part by prior experience providing customer service in the public, private or non-profit sector. The candidate must have a proven capacity to build collaborative relationships with co-workers and clients from diverse backgrounds. Prior experience serving economically disadvantaged persons is preferred.

In addition, the ideal candidate has/is:

QUALIFICATIONS
Knowledge of

• The goals and functions of a social services agency.
• Techniques of interactive interviewing and information gathering.
• Principal sources of information required to establish eligibility for various public assistance programs.
• Laws, regulations and rules of multiple public assistance programs.
• Computer applications related to the work.
• Standard office practices and procedures, including the use of standard office equipment.
• Record keeping practices.
• Business mathematics.
• Fundamental aspects of human behavior.

Ability to

• Learn, apply and explain the policies and procedures of a County social services department.
• Utilize bilingual skills to learn, read, apply and explain the laws, rules, regulations, policies and procedures of multiple public assistance programs.
• Learn and effectively utilize SAWS and other computer applications related to the work.
• Perform in-depth fact-finding interviews in a designated second language.
• Make accurate mathematical calculations.
• Communicate effectively to non-English speaking or bilingual clients.
• Accomplish a high volume of work amid interruptions.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Prepare clear, concise and accurate reports and correspondence.
• Understand and follow written and oral instructions.
• Enter data into a computer with accuracy and sufficient speed to perform the work.

MINIMUM QUALIFICATIONS
Any combination of education and experience that would provide the knowledge and skills listed. Typically, either completion of 60 semester or 90 quarter units of college; or two years of office support experience which has included substantial public contact and basic interviewing for the purpose of gathering information and explaining policies; or one year of experience in determining eligibility for loans, financial assistance, unemployment, veterans' benefits or publicly or privately financed health counseling or social services programs. Demonstrated oral and written proficiency in the designated second language is required.

We look forward to reviewing your application! Please mark your calendar: the filing period for this recruitment will be open from Friday, November 13th, 2026, at 09:00 AM through Wednesday, November 18th, 2026, at 09:00 AM. You will be able to access the "Apply" function during this time only.

Deadline for Filing	Wednesday, November 18th, 2026 at 9 AM
Review of Qualifications	Wednesday, November 25th, 2026 - Tuesday, December 1st, 2026
Interview Round 1 - Sparkhire One-Way Video	Wednesday, December 2nd, 2026 - Wednesday, December 9th, 2026
In-Person Second Interview	Monday, January 4th, 2027 - Friday, January 8th, 2027
Analytical AND Computer Skills Test	Monday, January 4th, 2027 - Friday, January 8th, 2027
Tentative Employment Start Date	Monday, March 1st, 2027