Temporary Logistics and Customer Service… at Cordialsa USA… · The…

Description

Temporary Logistics and Customer Service Analyst

The Woodlands, TX – Main Office

Description:

The Logistics and Customer Service Analyst is responsible for coordinating and optimizing daily logistics operations between Cordialsa USA and its third-party logistics (3PL) provider to ensure efficient order fulfillment, inventory availability, and exceptional customer service. This role focuses on customer order management, transportation coordination, inventory control, product turnover, stockout prevention, and accounts receivable (AR) claims management.

In this role, the Logistics and Customer Service Analyst monitors customer orders and delivery performance, coordinates transportation capacity, oversees inventory levels at the 3PL facility, and manages delivery discrepancies and claims. This position works closely with Sales, Finance, Operations, Imports, and Supply Chain teams to maintain service-level expectations, improve operational efficiency, and ensure timely and accurate product deliveries.

Key Responsibilities:

• Coordinate customer orders and monitor deliveries to ensure accuracy and OTIF compliance.
• Monitor inventory availability and fill rates to minimize stockouts and ensure timely order fulfillment.
• Communicate with the Sales team to coordinate customer requirements and resolve delivery issues.
• Coordinate daily logistics operations between Cordialsa USA and the 3PL provider.
• Manage transportation capacity and monitor dispatch and delivery performance.
• Oversee inventory accuracy, product rotation, and stock levels at the 3PL facility.
• Coordinate inventory turnover reviews and identify slow-moving or at-risk products.
• Manage AR claims and delivery discrepancies, including shortages, damages, and returns.
• Prepare logistics performance reports and monitor KPIs, including OTIF, fill rates, stockouts, and inventory turnover.
• Collaborate with Sales, Finance, Operations, Imports, and Supply Chain teams to improve logistics processes and service levels.
• Monitor 3PL and transportation provider performance to identify operational efficiencies and cost-saving opportunities.
• Perform other duties and responsibilities associated with the position.

Qualifications & Skills:

• Proficiency in SAP, particularly SD/MM modules, including billing, sales order management, and inventory movements.
• Knowledge of 3PL operations, vendor management, freight coordination, and transportation contracts.
• Strong understanding of inventory control procedures, physical counts, product rotation, shelf-life monitoring, and slow-moving inventory analysis.
• Ability to analyze operational costs, identify process efficiencies, and support logistics profitability.
• Experience coordinating transportation providers, managing fleet capacity, and monitoring delivery performance.
• Strong analytical, organizational, problem-solving, and communication skills.
• Ability to manage multiple priorities, coordinate cross-functional activities, and meet operational deadlines.
• Intermediate to advanced proficiency in English and Spanish.
• Postgraduate specialization or diploma in Supply Chain Management, Logistics, or Inventory Management is highly desirable.

Experience:

• Minimum of 2 to 4 years of experience in logistics, distribution, customer service, inventory management, or similar roles.
• Experience in FMCG (Fast-Moving Consumer Goods), food and beverage, retail, or manufacturing industries preferred.
• Proven experience in sales order management, inventory control, and negotiations or coordination with transportation providers.

Education:

• Bachelor's degree in Industrial Engineering, Business Administration, International Business, Logistics, Supply Chain Management, or a related field.
• Postgraduate specialization or diploma in Supply Chain Management, Logistics, or Inventory Management is highly desirable.

Benefits:

401(k) match Dental Insurance Health Insurance Vision Insurance Life Insurance Paid time off Referral program

Schedule:

Monday to Friday 8:00 a.m. to 5:00 p.m.

Requirements

• Must be authorized to work in the United States without current or future sponsorship.
• Visual acuity sufficient to read documents, analyze reports, and work with computer screens.
• Ability to communicate effectively with internal departments, external logistics providers, transportation vendors, and customers.
• Ability to manage multiple tasks, analyze operational data, and maintain accurate records and documentation.
• Occasional visits to warehouse or 3PL facilities may be required to monitor inventory, dispatch operations, and service performance.
• Must comply with all applicable company policies, operational procedures, and safety requirements.