Call for Release - Customer Service Representative Remote

Summary: Copart is a technology leader and the premier online vehicle auction platform globally. They are seeking a detail-oriented Customer Service Representative to coordinate the release and pickup of vehicles while providing outstanding customer service in a fast-paced environment. Responsibilities: - Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization - Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal - Use the “DeCode This” tool to search VINs and gather the necessary vehicle information - Stay organized by keeping accurate notes in the system about each vehicle and all interactions - Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily - Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate - Follow all Copart policies and guidelines to ensure quality and consistency in your work - Help out with other tasks or assist teammates as needed - Perform other duties as assigned by management Required Qualifications: - Minimum of one year office support experience in a customer service role - High school diploma or GED - Great communication skills – you're comfortable speaking on the phone and writing clear, concise messages - Typing speed of 45 WPM and familiarity with basic 10-key - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) - Strong attention to detail, great problem-solving skills, and the ability to multitask - A professional virtual appearance with a quiet, distraction-free workspace - Must be able to work occasional overtime Preferred Qualifications: - Bilingual skills are a plus Required Skills: Customer service experience, Microsoft Office Suite Important Skills: Bilingual skills, Typing speed 45 WPM Nice-to-Have Skills: Multitasking ability, Great communication skills, Attention to detail, Problem-solving skills Benefits: Medical/Dental/Vision, 401k plus a company match, ESPP - Employee Stock Purchase Plan, EAP - Employee Assistance Program, 10 Vacation days per year, 7 Paid Company Holidays, Life and AD&D Insurance