SDOH Community Partnerships & Network… at Contexture · Phoenix

SDOH Community Partnerships & Network Success Manager

Location: Phoenix, Arizona

SOCIAL DETERMINANTS OF HEALTH (SDOH) COMMUNITY PARTNERSHIPS & NETWORK SUCCESS MANAGER

Job Code: SDOHCPNMGR

Reports To: Director, SDOH

Base Location: Arizona Only

Work Status: Virtual Office

Minimum Starting Monthly Range: $6,943

Hiring Range (Monthly Pay): $6,943 - $8,083

Full-time / Part-time: Full-time

Exempt / Non-Exempt: Exempt

Risk Designation: Extremely High

Summary:

The SDOH Community Partnerships & Network Success Manager is responsible, in conjunction with the Director of SDOH, and other Contexture leaders, for developing and promoting the adoption and use of the Social Determinants of Health (SDOH) products and programs. The Manager acts as the primary point of contact for complex community organizations, coalitions, and community initiatives. The Manager will onboard and provide ongoing technical assistance to priority and complex CBO stakeholders, coalition, and community led initiatives. This role is responsible to analyze and support increased performance on closed loop referral and utilization metrics. In addition, the Manager will be responsible for data aggregation of key performance indicators and metrics and advise on identified areas of opportunity.

The job involves researching community and participant needs, monitoring network data and identifying trends, understanding the products and services, and creating strategies that outline how Contexture can meet client needs, with a focus on community-based organization (CBO) and 2-1-1. The Manager will assist stakeholders, participants and referral networks in troubleshooting and designing new or modified workflows incorporating the best practice use of the SDOH products and programs.

This position is based in Phoenix Arizona and will require local statewide travel. Our strategic flexibility allows for local work from home opportunities.

Essential Duties and Responsibilities include the following:

• Perform analysis to assess the quality and meaning of the SDOH data.
• Prepare reports for the participants and stakeholders for program evaluation including program metrics and key performance indicators.
• Use analysis of data to identify, analyze and interpret patterns and trends in the SDOH data sets to advise on opportunities for growth, education, and engagement.
• Evaluate various CBO funding programs (when available), promoting utilization of the program and funding within the community organizations.
• Perform analysis to guide and Support recruitment of new community-based organizations.
• Assist the Director and Manager, SDOH and SDOH participants in measuring the organizational and community impact and value of the System.
• Support program advancement by identifying complex SDOH participant and/or network issues and in development of corrective actions.
• Monitor, analyze and report on the adoption and use of the System, identify implementation and/or operational issues that inhibit or reduce the effectiveness of these activities.
• Liaison for 2-1-1 stakeholders, community-based organizations, government entities, and other participants.
• Monitor, support and escalate community priorities. Maintain a strong understanding of the various use cases to ensure technology meets user needs.
• Assist community-based organizations and SDOH participants within the referral network to support troubleshooting and analyzing organizational and inter-organizational workflow issues and in developing, implementing, and sharing practices and procedures that promote best practice use of the SDOH products and programs. Be able to map workflow requirements and issues to practical and technical SDOH program and product capabilities.
• Monitor, support, and advocate for community priorities and ensure alignment of use cases and product offerings.
• Collaborate on implementation of stakeholder engagement groups to ensure participant feedback and community voice inform program priorities and allow for best practices to be developed and shared among partners.
• Assist with providing technical content and insight to support discussions of business and functional requirements with internal and external stakeholders.
• Support development of technical documentation for SDOH business cases, including both functional and interoperability requirements.
• Prepare and conduct participant, Contexture staff, and community briefings and presentations on business, service delivery, client satisfaction and financial impacts of utilizing SDOH products and programs.
• Travel regularly throughout the state to promote Contexture's SDOH programs, to support participants through technical assistance and training, and facilitate SDOH program events.
• Assist in the implementation of business and operational plans, strategies and tactics supporting the effective community use of the SDOH products and programs.
• Collaborate on achieving established departmental financial and performance goals.
• Assist in identifying funding or revenue opportunities that could promote and/or improve the adoption and use of the SDOH programs and products by community-based organizations (CBOs), health plans and healthcare providers.
• Keep abreast of local, regional, and state SDOH related activities impacting or potentially impacting Contexture’s SDOH service and product offerings including, but not limited to, industry best practices, new financial models for CBOs and/or health care providers, and new or modified social risk factors assessment tools.
• Act as subject matter expert for all SDOH programs and program goals, and utilize program data to understand program gaps, communicate program needs, and determine program direction.
• Work collaboratively with all Contexture departments to ensure that all SDOH service and product line participants’ onboarding, training and education, support, planning, data management, and information exchange needs are prioritized, scheduled, and completed as part of a comprehensive coordinated plan to serve all Contexture Participants.
• Work collaboratively with Contexture departments to apply approved tactics and methodologies to deliver unduplicated and effective support and services.
• Performs other related duties as assigned.

Skills

• Strong understanding of social determinants of health landscape.

• Strong analysis skills to help collect, measure, organize and share data.
• Advanced excel proficiency, including data manipulation and visualization.
• Proven ability to utilize data to inform programmatic decisions for process improvement.
• Prior management and leadership experience in planning and delivery of healthcare and/or community-based services.

• Willingness to develop a working knowledge of HL7, C-CDA and XDS.b standards and protocols, and IHE standards and protocols, understanding of SDOH interoperability.
• Willingness to develop a working knowledge of healthcare clinical codes sets such as LOINC, CPT, ICD, RxNorm, etc.
• Demonstrated ability in leading a cross-functional teams to deliver results on complex issues.
• Demonstrated ability to collaboratively work across varying community business and service organizations to align clinical, social, and economic community strategies.
• Demonstrated experience working with people with multiple barriers to health including physical and mental illness, addiction issues, and/or homelessness.
• Demonstrated ability and knowledge to recognize and work with culturally diverse populations.
• Demonstrated experience developing business plans and implementing strategic plans.
• Demonstrated experience working with people with multiple barriers to health including physical and mental illness, addiction issues, and/or homelessness.
• Demonstrated ability and knowledge to recognize and work with culturally diverse populations.
• Strong technical background and working experience in health information technologies, applications, interfaces, problems, and solutions.
• Strong process and workflow analysis and design skills.
• Strong written and oral communication skills must be comfortable presenting to small and large, diverse groups of stakeholders.
• Strong analytic and organizational skills.
• Ability to anticipate problems and take decisive action, giving regard to impact on participants, their clients, and Contexture.
• Ability to prioritize and manage multiple priorities and tasks and to efficiently and effectively all assigned work.
• Ability to convey a strong presence and professional image.
• Ability to work independently as well as ability to effectively work in a team environment and maintain strong working relationships.
• Proficiency with the Microsoft Office Suite, preferred.

Education/Experience

• Minimum of 3+ years of healthcare and/or community-based services delivery in a management role with responsibilities for client engagement, retention and support, process and quality improvement, workflow development and redesign.
• Strong understanding of the capabilities and value of health information technology (HIT), electronic health records (EHR) technology, and health information exchange (HIE), and Social Determinants of Health (SDOH) concepts in meeting the needs of clients and participants preferred.
• 1+ years of experience with SDOH.
• Bachelor’s Degree in Management, Business Administration, Social Work, Public Health, or related field required.
• Master’s degree preferred.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The position may require occasional availability for after-hours work, outside of regularly scheduled hours.

The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.

Physical Demands

The physical demands described here are representative of those necessary to perform the essential functions of the role:

• Frequent communication and information exchange.
• Regular movement within the office to access equipment and materials.
• Ability to remain stationary for extended periods (approximately 50% of the time).
• Continuous use of computers and office equipment (e.g., keyboard, monitor, printer).
• Frequent handling of materials up to 10 lbs; occasional handling up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.

Benefits: Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.

The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.