Virtual Customer Representative - Phoenix… at Consumer… · Arizona

Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.

Who We Are Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community microwaves, and the freedom to rock your fuzzy slippers while talking to customers on the phone.

We are not saying that Consumer Cellular created freedom, but we are saying we are really good at helping you achieve freedom to be your best self. We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers.

While this role is remote, you will still need to reside within 50 miles of our Phoenix Valley center.

What You will Do

1. Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4 calls per hour from our customers across the USA
2. Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues.
3. Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently.
4. Team Player – We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents.

What is in it for YOU –

1. Flexibility in Schedule – We offer full-time, part-time, and split-shift options.
2. Competitive Wage and Savings – ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!
3. Career Growth – You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics.
4. Paid Training – Full-time, 5-week training that is 100% paid!
5. Dynamite Benefits – Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)

What Skills You Need (Do not worry we train the rest)

1. Right Attitude – Come prepared with an attitude focused on learning and creating great experiences for our customers.
2. Experience – A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience preferred.
3. Office Computer Skills – you will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet).
4. Work from Home Requirements–
   • Internet Connection – You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data.
   • Distraction-Free Workplace – You will need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU.
   • Location – While you work from home, you must be within 50 miles of a CCI facility. This is because we believe you should have the freedom to have team interaction when you choose. There is also an on-site and off-site IT support as needed.

About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.

Pre-employment background check and drug screen is required.

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human.Resources@consumercellular.com.