IT Operations & Cybersecurity Manager at Confidential · Overland…

A privately held manufacturing company is conducting a search for an IT Operations & Cybersecurity Manager to join its technology leadership team. This is an on-site leadership opportunity for an IT professional who enjoys combining people leadership, hands-on technical work, cybersecurity, and operational improvement.

The IT Operations & Cybersecurity Manager will be responsible for the reliable, secure, and cost-effective delivery of day-to-day technology services across multiple locations. Reporting to the Director of Information Technology, this position will lead the IT service desk function while also playing a key role in cybersecurity operations, end-user technology, vendor management, asset management, and IT service improvement.

This is a working-manager position suited for someone who can lead a team while remaining technically engaged and comfortable stepping in to troubleshoot, resolve issues, and support critical IT initiatives.

Key Responsibilities

IT Service & End-User Operations

• Lead and manage the IT Service Desk and associated personnel, ensuring responsive, high-quality customer service and achievement of service-level expectations.
• Oversee the availability, security, and operational health of end-user hardware, software, and technology services.
• Manage escalations involving complex or high-priority service issues and communicate effectively with business stakeholders.
• Establish and improve IT service management processes, documentation, workflows, and performance metrics.
• Drive standardization and automation initiatives that improve efficiency and reduce operational risk.
• Manage maintenance windows and technology changes while minimizing disruption to business operations.
• Maintain accurate IT hardware and software asset inventories.

Cybersecurity

• Lead day-to-day cybersecurity operations and participate in cybersecurity incident response.
• Monitor and drive remediation of vulnerabilities, endpoint risks, and system misconfigurations.
• Coordinate patching strategies while balancing security requirements with operational and business impacts.
• Track approved risk acceptances and security exceptions.
• Help strengthen the organization's overall security posture through continuous improvement, documentation, and best practices.
• Support compliance-related activities and cybersecurity initiatives led by the IT department.

Vendor & Technology Management

• Manage technology vendors and service providers, including procurement, renewals, contracts, service-level agreements, cost management, and performance evaluations.
• Identify opportunities for cost avoidance, improved service delivery, and technology optimization.
• Manage Microsoft 365 licensing, user administration, and security configurations.
• Assist with technology planning, implementation, and infrastructure initiatives.

Leadership & Team Development

• Direct, coach, mentor, and develop IT team members.
• Establish clear priorities, work plans, timelines, and performance expectations.
• Conduct employee performance evaluations and create actionable development plans.
• Approve timekeeping and complete other managerial administrative responsibilities.
• Build strong relationships with employees and business stakeholders.
• Promote a collaborative, professional, and customer-focused IT environment.

Continuous Improvement

• Identify opportunities to improve processes, workflows, service delivery, and technology utilization.
• Research emerging technologies and industry best practices and provide recommendations to IT leadership.
• Support complex IT projects and enterprise technology implementations.
• Partner with the Director of IT on departmental initiatives and strategic priorities.

What We're Looking For

The ideal candidate is a technically capable IT leader who understands that successful IT operations require both strong technology expertise and strong customer service.

You should bring:

• Advanced knowledge of end-user hardware, software, and technology environments.
• Experience leading or managing an IT Service Desk, IT operations team, or IT service management function.
• Strong knowledge of cybersecurity operations, vulnerability management, and incident response.
• Experience administering Microsoft 365, including licensing, user management, and security configuration.
• Demonstrated experience managing technology vendors and service providers.
• Experience leading, coaching, developing, and evaluating employees.
• Strong project management skills and experience managing complex technology initiatives.
• The ability to translate technical issues and recommendations into understandable business impacts.
• Excellent communication, organization, prioritization, and problem-solving skills.
• The ability to remain effective under pressure and exercise sound judgment.
• A strong customer-service mindset with the ability to work effectively with both technical and non-technical employees.
• The ability to maintain confidentiality and handle sensitive business and technology information appropriately.
• Willingness to occasionally provide support outside normal business hours when necessary.
• Willingness to travel occasionally as business needs require.

Education & Experience

Required:

• Bachelor's degree in Information Systems, Computer Science, Information Technology, or a related field.
• At least 5 years of progressively responsible IT experience, with significant experience in areas such as IT infrastructure, network administration/engineering, server administration, endpoint administration, or IT service desk operations.
• At least 1 year of leadership experience, including employee coaching, performance management, and managerial responsibilities.
• At least 1 year of experience leading or managing enterprise technology implementations, infrastructure projects, or significant IT initiatives.

Preferred:

• Cybersecurity or other relevant industry certifications.
• Experience working in a manufacturing environment.
• Familiarity with manufacturing and/or accounting systems and technologies.
• Experience applying continuous improvement methodologies.
• Experience supporting multi-site organizations.

Work Environment

This is a primarily on-site position within a private manufacturing environment.

The role will involve approximately 80% desk/computer-based work, with occasional movement throughout manufacturing, office, and server-room environments. The position may occasionally require lifting equipment weighing up to 25 pounds, climbing stairs, wearing appropriate safety equipment, and providing after-hours support when necessary.

Why Consider This Opportunity?

This is an opportunity to join a privately held manufacturing organization where IT is an important component of day-to-day business operations and long-term growth.

The successful candidate will have the opportunity to make a meaningful impact by:

• Leading and developing an IT support team.
• Strengthening cybersecurity and risk management practices.
• Improving the employee technology experience.
• Modernizing and standardizing IT processes.
• Managing strategic technology partners and vendors.
• Working directly with IT leadership on infrastructure and technology initiatives.
• Helping shape the future of IT operations within a growing manufacturing environment.

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Work Location: In person