Financial Services Manager at Confidential in Cobourg, ON

Location: Cobourg, Ontario
Job Type: Full-Time, Permanent
Compensation: Competitive, performance-based compensation

Job Summary

A well-established franchised automotive dealership in Cobourg, Ontario is seeking an experienced, motivated, and customer-focused Financial Services Manager to join its team.

The Financial Services Manager plays a key role in both the customer experience and overall performance of the dealership. This position is responsible for guiding customers through the financial portion of their vehicle purchase, arranging financing and leasing, presenting protection products, ensuring regulatory compliance, and working closely with the Sales team to provide a seamless experience from purchase through delivery.

We are looking for someone who is organized, competitive, professional, detail-oriented, and capable of balancing strong financial performance with an exceptional and transparent customer experience.

Main Duties and Responsibilities

• Work directly with customers to explain, educate, and recommend all available financing, leasing, extended warranty, protection, and aftermarket product options on every transaction.
• Conduct a complete menu presentation on every turnover, ensuring customers are fully informed of available products and supported in making purchasing decisions.
• Ensure a proper turnover is completed on every transaction unless otherwise approved by the General Sales Manager or General Manager.
• Complete all required finance documentation accurately and meet with every customer on delivery day. Any exceptions must be approved by the General Sales Manager or General Manager.
• Submit finance applications to appropriate lenders and actively work to secure competitive approvals for customers.
• Process and submit finance applications within 24 hours and communicate approvals, conditions, or changes to customers promptly.
• Monitor lender programs, rates, incentives, and approval criteria to provide competitive financing options while maximizing dealer reserve and funding efficiency.
• Maintain strong working relationships with banks, lenders, manufacturer financial services representatives, and product providers.
• Review and verify credit approvals, lender stipulations, rates, terms, and conditions before finalizing transactions.
• Ensure all required documentation is complete, accurate, compliant, and valid for funding prior to submission.
• Perform lien checks on all applicable vehicle transactions, including trade-ins, to protect the dealership from financial and legal exposure.
• Prepare and verify finance contracts, lease agreements, disclosures, product contracts, and all supporting documentation.
• Work closely with Sales Management and Product Advisors to ensure a professional and seamless transition from the vehicle sale to the financial services process.
• Coordinate with Accounting to ensure deals are complete, accurate, funded promptly, and ready to be posted.
• Follow up on outstanding lender stipulations, funding requirements, documentation, and contracts to minimize funding delays.
• Maintain accurate customer and transaction records while ensuring customer information is handled securely and confidentially.
• Ensure all transactions comply with applicable federal and provincial regulations, OMVIC standards, lender requirements, and dealership policies.
• Complete all required manufacturer, vendor, lender, dealership, and regulatory training within established timelines.
• Maintain current knowledge of lender programs, financial products, warranty products, protection products, manufacturer programs, and industry requirements.
• Actively manage and continuously improve key F&I performance metrics, including product penetration, per-unit gross, cash conversion, dealer reserve, funding efficiency, chargebacks, and customer satisfaction scores.
• Identify opportunities to improve departmental processes, profitability, efficiency, compliance, and the overall customer experience.
• Maintain a professional appearance and represent the dealership appropriately at all times.
• Perform other duties as required to support dealership operations.

The Ideal Candidate

The successful candidate will demonstrate:

• Previous automotive Financial Services Manager or Business Manager experience.
• Strong knowledge of automotive financing, leasing, lender programs, credit applications, warranties, and protection products.
• Proven ability to conduct professional and effective menu presentations.
• Strong communication and customer relationship skills.
• Excellent organization and attention to detail.
• Strong negotiation, analytical, and problem-solving abilities.
• Ability to manage multiple transactions and deadlines in a fast-paced dealership environment.
• Strong follow-up habits and a sense of urgency regarding approvals and funding.
• A high level of integrity and commitment to regulatory compliance.
• Strong understanding of F&I performance metrics and a desire to continuously improve results.
• A customer-focused approach while maintaining accountability for departmental performance.
• Ability to collaborate effectively with Sales, Management, Accounting, Service, and other dealership departments.
• Professionalism, accountability, adaptability, and coachability.

Previous automotive F&I experience is strongly preferred.

A valid Ontario driver's licence and the ability to obtain and maintain OMVIC registration are required.

What We Offer

• Competitive performance-based compensation
• Comprehensive benefits package
• Dental care
• Extended health care
• Vision care
• Disability insurance
• Life insurance
• On-site parking
• Manufacturer, lender, vendor, and dealership training
• Opportunities for career advancement
• Supportive and performance-driven dealership environment

This is an excellent opportunity for an experienced automotive professional looking to join an established franchised dealership with a strong focus on growth, customer experience, and operational excellence.

Apply today to learn more about this opportunity.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

All applications will be treated confidentially.

Pay: $90,000.00-$140,000.00 per year

Benefits:

• Company events
• Dental care
• Store discount

Work Location: In person