AT&T Customer Representative at Confidential in Waltham, MA

We pride ourselves in offering our telecommunications clients customized solutions created and designed to support their expansion and growth efforts. As a trailblazer amongst consulting firms in the market, we are on the look out for driven and enthusiastic individuals to join our team as an AT&T Customer Representative.

The AT&T Customer Representative will be the first point of contact between our clients and their business customers, representing AT&T with integrity and passion. You will be creating positive brand experiences, finding solutions to their unique needs, identifying opportunities to sell AT&T’s products and services. Above all you will be a key in contributing to the success and growth of the company, driving a high level of customer satisfaction and long-term retention.

What you’ll be doing as an AT&T Customer Representative:

• Act as the primary point of contact for AT&T customers, actively listening to their needs, offering solutions based on your knowledge of services and products we have available.
• Follow up on potential leads to present AT&T products and services, driving the sales closing rate and create valuable relationships for long-term retention.
• Inform these businesses of current and upcoming pricing advantages and promotions they can acquire.
• Meet and exceed sales targets by identifying opportunities to upsell products to businesses, providing a positive and full customer experience, driving engagement and satisfaction.
• Foster long-term relationships with businesses by presenting a unique experience tailored to their needs, building trust and giving on-going support to exceed customer satisfaction.

What we can provide you with:

• Valuable hands-on experience on managing customer relationships, providing support and creating innovative sales strategies with the AT&T Customer Representative Team.
• Skill-building sessions meant for the AT&T Customer Representative to enhance product knowledge, and sharpen customer service skills, such as communication, active-listening, and problem-solving.
• Travel opportunities to domestic and international company-funded events, offered to build knowledge, network best practices and exposure to different markets.
• Lively and supportive team environment with team-building activities organized to keep the AT&T Customer Representative team motivated, engaged and collaborative.
• Opportunities for weekly and monthly bonuses based on merit and performance.

What are the skills/qualifications required for the AT&T Customer Representative?

• Experience in a similar position such as: customer service, sales, or any customer-facing role
• Strong communication skills, verbal and written to successfully convey information to customers.
• People skills, active listening, empathy and integrity, to build trust, foster long-term relationships and retention.
• Ability to comfortably commute to our office.
• Professional demeanor and positive attitude are necessary to succeed in this role.

Job Type: Full-time

Pay: $900.00 - $1,600.00 per week

Work Location: In person