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Patient Access Specialist at Cone Health in 2 Locations
Entry LevelOn-sitePart-time2 Locations
Job Description
Patient Access Specialist
Location: Moses Cone Hospital · Onsite
Administrative SupportExcited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Essential Job Function:
- Utilizes tools and resources to perform responsibilities accurately and efficiently, including documentation of requests and responses to ensure accuracy in the clinical, employee, regulatory and/or financial record, as defined by job scope.
- Collect patient demographic data, obtain insurance information, and verify eligibility and benefits.
- Collect patient financial liability at time of service.
- Meets productivity requirements to ensure excellent service is provided to customers.
- Identifies patient needs by asking questions to interpret, analyze and anticipate the patient situation in order to resolve problems, route requests or initiate emergency dispatch, utilizing effective customer service skills.
- Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
- Communicates issues or potential issues involving customer service and process improvement opportunities to management.
- Performs other duties as assigned.
Education:
- Required: High School Diploma or equivalent.
Experience:
- Required: 1 year experience in patient access, or a similar healthcare administrative role.
Licensure/Certification/Listing:
- Preferred: Certification in healthcare administration or medical office management (e.g. Certified Healthcare Access Associate – CHAA).
Work Shift :
Weekend Days (United States of America)On Call Required
NoFTE:
0.5Job Type:
Benefit Eligible (20-39) Hours/Week