Instructional Designer Intermediate -… at Cone Health · Greensboro

Professional Non-Clinical

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Seeking an Epic Instructional Designer to independently own Epic Radiant and Cupid application training. This role supports radiology, imaging, and cardiology workflows across inpatient and ambulatory settings, with a strong emphasis on practical, workflow‑based training that improves efficiency, quality, and clinician experience. Ideal candidates bring a mix of Epic training and instructional design experience, with preference for those who have supported radiology, cardiology, procedural, or specialty care environments. Experience with imaging workflows, order management, device integration, and downstream clinical processes is a plus. Strongly preferred candidates will already be Epic certified or credentialed in Radiant and/or Cupid. Candidates with solid Epic training and instructional design experience who can successfully certify are also a strong fit. The Instructional Designer Intermediate is responsible for the successful development and system‑wide delivery of training for software managed through the Information & Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates and delivers training, and resolves service tickets and requests. This position partners with clinical, operational, and technical stakeholders to improve user performance and support safe, effective patient care.

Essential Job Function

• Develops and implements / delivers the software training program for one’s respective Epic application(s) and/or other ITS software; creates and edits the curriculum and training/support materials for all roles as well as collaborates with leaders and analysts to determine the best approaches for training program development and user training.
• Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning.
• Coordinates training-related logistics and communications, responds to requests for training, Reviews / routes / resolves pertinent service tickets, supports help line calls, and rounds among stakeholders.
• Creates, builds, configures, tests, and maintains the software training environments, and works in conjunction with application teams and technical teams to ensure consistency between production and training environments.
• Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CT’s) to assist with super user and end user training.
• Ensures that CT’s are trained and equipped to successfully serve specific applications and user areas.
• Performs other duties as assigned.

Education

• Required: Bachelor's degree or equivalent experience in relevant field.

Experience

• Required: 2 years.

Licensure/Certification/Listing

• Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.

Work Shift : Days/No Weekends (United States of America)

On Call Required Yes

FTE: 1

Job Type: Full Time (40 Hours/Week)