Professional, BI Specialist (TCF) at Concentrix · Singapore

Professional, BI Specialist (TCF) Location: SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2 Job Title: Professional, BI Specialist (TCF) Job Description The Business Intelligence Analyst plays a critical role in transforming raw sales data into strategic insights that drive revenue growth and operational efficiency. This individual will partner closely with Sales, Revenue Operations, and Finance teams to design, develop, and maintain robust reporting frameworks and dashboards. With a deep command of sales metrics and KPIs, the analyst will serve as the data authority for all sales program performance, enabling leadership to make informed, data-driven decisions. The ideal candidate combines strong analytical thinking with technical proficiency in Salesforce, Power BI, and Advanced Excel, and thrives in a fast-paced, metrics-oriented environment. Key Responsibilities • Define, track, and maintain a comprehensive library of sales KPIs including pipeline velocity, win rates, quota attainment, average deal size, sales cycle length, and lead conversion rates. • Develop standardized metric definitions in collaboration with Sales Operations to ensure consistency across reporting and analytics. • Monitor performance against targets and deliver timely insights to identify risks, trends, and growth opportunities. • Build executive-level scorecards and performance summaries for weekly, monthly, and quarterly business reviews. Data Management & Insights Manage and maintain the integrity of sales data within Salesforce CRM, ensuring accuracy, completeness, and consistency across all data sources. Design and automate data pipelines and reporting workflows to reduce manual effort and improve reporting reliability. Conduct root cause analysis on data discrepancies and implement corrective measures in collaboration with IT and Sales Operations. Integrate data from multiple sources (CRM, ERP, marketing platforms) to build a unified view of sales performance. Analytical Thinking & Decision Support Conduct deep-dive analyses on sales programs, campaigns, territory performance, and customer segments to uncover actionable insights. Build predictive models and scenario analyses to support sales forecasting, capacity planning, and quota setting. Translate complex data findings into clear, compelling narratives and visualizations for both technical and non-technical audiences. Proactively identify analytical gaps and recommend new reporting frameworks to improve decision-making capabilities. BI Tools & Reporting Design, develop, and maintain interactive Power BI dashboards and reports for sales leadership and program managers. Build and manage Salesforce reports, dashboards, and custom views to support day-to-day sales operations. Create advanced Excel models including pivot tables, dynamic charts, and complex formulas for ad hoc analysis and financial modeling. Ensure all dashboards and reports are optimized for performance, usability, and self-service accessibility. Location: SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2 Language Requirements: English Time Type: Full time