STAFFING & DISPATCH COORDINATOR at Compass Group in New York

Schedule: Monday- Friday; 4:00am- 9:00am, Hybrid role

****Training Schedule: Training will be held onsite at office and start 7am- 12pm for the 1st month. After training, this can be a work from home /hybrid position with a few monthly onsite staff meetings. Must be local.

Salary: $53,200 - $60,000 / year

Coffee Distributing Co. (CDC) was founded in 1963 by brothers Samuel and Louis Friedman, who entered the office coffee business with the acquisition of Coffee Dispensing Company in 1966.

By the mid-1980s, CDC had become the NY Metro area's largest office beverage supplier by combining innovation with a devotion to providing superior service.

In 2011, the company became part of the Canteen Division of Compass Group USA, the leading foodservice management group worldwide with over 500,000 associates. Though now part of a huge company, CDC still operates with the same family-company focus on customer satisfaction that has made it the industry leader.

Come grow with us. We are Canteen.

Job Summary

The Staffing & Dispatch Coordinator serves as the primary point of contact for employee callouts, staffing coverage, schedule adjustments, and workforce dispatch activities. This role ensures daily staffing needs are met by coordinating employee coverage, dispatching associates to assigned locations, communicating with field leadership, tracking attendance trends, and supporting workforce planning efforts.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment where quick decision-making and problem-solving are essential.

Key Responsibilities

Staffing & Dispatch Coordination

Receive, document, and track employee callouts, attendance issues, and schedule changes. Coordinate staffing coverage using available employees, floaters, and approved temporary staffing agencies. Dispatch associates to client sites and locations based on operational needs. Track staffing assignments, arrival confirmations, and unresolved coverage gaps. Communicate staffing updates and dispatch plans to Operations Leaders and Field Managers. Ensure employees receive assignment details, reporting instructions, and site information. Maintain accurate attendance, staffing, dispatch, and callout records. Escalate unresolved staffing concerns and recommend solutions.

Workforce Planning & Scheduling

Assist with workforce scheduling and labor allocation across multiple locations. Monitor staffing levels to ensure operational and client requirements are met. Coordinate last-minute schedule changes and staffing adjustments. Track attendance trends and workforce utilization to support staffing decisions.

Recruitment Support

Review applications and resumes to identify qualified candidates. Contact candidates to verify qualifications, interest, and availability. Schedule interviews for hiring managers and operational leaders. Maintain applicant tracking records and recruiting activity. Update PeopleHub and related systems accurately and timely. Support talent pipeline development for future staffing needs.

Reporting & Analysis

Prepare and distribute daily staffing and dispatch reports. Analyze attendance patterns, staffing shortages, and labor trends. Track temporary labor utilization and workforce metrics. Provide recommendations to improve staffing efficiency and workforce coverage. Maintain staffing documentation and workforce records.

Qualifications High school diploma or equivalent required. 3+ years of experience in staffing coordination, dispatch, scheduling, workforce management, recruiting coordination, or operational support. Strong organizational, communication, and problem-solving skills. Proficiency with Microsoft Excel, Outlook, Teams, and workforce scheduling systems. Ability to manage multiple priorities in a time-sensitive environment. Strong attention to detail and follow-through. Ability to work early morning hours and respond to urgent staffing needs.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1586458

Canteen

Leticia Pinon