Commit→
IT Support Engineer at Commit in SG
Mid LevelHybridFull-timeSG
Skills
hardware troubleshootingbreak/fiximagingitsmticketingsla handlingmicrosoft 365 administrationoktaidentity managementssoaccess managementav supportconference-room supportnetworking basicsnetwork-room maintenanceit securitycompliancedevice hardeningaccess controlpii handlingmedia sanitizationenglish language proficiencyapac regional multi-site user supportit asset managementinventory managementlaptop imagingmdm toolingintuneautopilotjamfdaily reportingteam collaborationbackfill coverage
Job Description
We are looking for a dedicated Tier-2 IT Support Engineer based in the Singapore office to support the Singapore site and APAC users. The role delivers timely, professional IT support aligned with Cellebrite policies and SLAs — hardware break/fix, AV, onboarding/offboarding, imaging, and ticket handling through the client ITSM system.
Responsibilities:
- Hardware break/fix for laptops, accessories, and other IT equipment
- AV support for conference rooms
- Maintenance of workstations (docking stations, screens, cables)
- Basic maintenance of the network room (with client-provided instructions)
- Onboarding and offboarding of employees
- IT equipment inventory stocktaking
- Preparation and imaging of laptops for local stock; upkeep of spare laptops
- Handling IT support tickets via the client ITSM system
- Participation in Tier-2 IT support team meetings and training
- Daily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists
Must-have skills:
- Hardware troubleshooting & break/fix — laptops, accessories, docking stations, screens, cables, imaging
- ITSM / ticketing & SLA handling (client ITSM system, daily service reporting)
- Microsoft 365 administration & support
- Okta — identity / SSO / access management
- AV / conference-room support
- Onboarding / offboarding of employees
- Networking basics — network-room maintenance (with client instructions)
- IT security & compliance — device hardening, access control, PII handling, media sanitization
- English-language professional support & communication
Nice-to-have skills:
- APAC / regional multi-site user support experience
- IT asset / inventory management & stocktaking
- Laptop imaging / MDM tooling (Intune, Autopilot, Jamf)
- Daily reporting, team collaboration & backfill coverage