Customer Success Specialist at Colife vacation homes in Kadıköy

About us

Colife is a modern coliving and rental platform operating in Moscow, Dubai, Istanbul, and Hong Kong.

We create fully managed living spaces and make the rental experience simple, fast, and comfortable for our tenants. We are a fast-growing international team building the future of urban living — and now we’re expanding our Istanbul team.

Who we’re looking for

We are currently looking for a Customer Success Specialist to join Colife Istanbul.

This role is a great fit for someone who enjoys communication, knows how to build trust with clients, and can confidently manage long-term tenant relationships while supporting operational processes.

This is an active, field-oriented role that combines remote work with regular visits to Colife properties and face-to-face communication with tenants across Istanbul.

What you’ll do

• Build and maintain strong relationships with existing tenants throughout their stay
• Proactively work with existing tenants to renew and extend their lease contracts
• Identify upselling opportunities and additional services to maximize revenue from the existing tenant base
• Maintain a high level of tenant satisfaction and strengthen customer loyalty
• Consult tenants on payments, charges, accommodation terms, and company services
• Inform residents about upcoming payments and follow up on payment deadlines
• Handle outstanding balances professionally and efficiently, cooperating with the legal team when necessary
• Manage documentation related to contract renewals, move-ins, move-outs, and tenant requests
• Organize and support tenant visits, relocations between properties, and room inspections after move-out
• Coordinate with internal teams to ensure tenant requests and operational issues are resolved in a timely manner

What we expect from you

• At least 1 year of experience in Customer Success, Customer Support, Client Management, Account Management, or a similar customer-facing role
• Understanding of customer retention, relationship management, and the main stages of the sales process
• Confidence in face-to-face communication with clients and the ability to handle challenging situations
• Willingness to travel regularly across Istanbul and work on-site at Colife properties whenever required
• Knowledge of the rental real estate market will be a plus
• English level B2 or higher
• Experience with CRM systems

What we offer

• 5/2 working schedule
• Flexible work format: remote, with field work as required by operational needs
• A dynamic role with regular visits to Colife properties and direct interaction with tenants
• 40,000 TRY fixed salary + 20,000 TRY KPI bonus
• Career growth opportunities in an international company
• A friendly and supportive team environment, with help and guidance whenever needed

We’d love to meet you

If you enjoy working with people, know how to build long-term customer relationships, are comfortable combining remote work with an active field role, and want to grow in an international company, we’d be happy to meet you.

Job Types: Full-time, Permanent

Pay: 50,000.00TRY - 60,000.00TRY per month

Work Location: Hybrid remote in Kadıköy