Order Management Specialist at Cognex in Guadalajara, Jalisco, MX

ORDER MANAGEMENT SPECIALIST Location: Guadalajara, Mexico JOB DESCRIPTION Essential Functions: • Process email Purchase Orders from end users through Salesforce and SAP • Retrieve orders from partner portal and process into SAP • Verify pricing against customer contract or approved discount matrix • Verify availability of product • Coordinate with Purchasing to determine lead times when supply is not available • Exercise discretion to prioritize product allocations when supply is not available • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales • Process customer returns and credit note requests in a timely manner • Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers • Troubleshoot customer issues, responding in timely manner • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition • Complete self-training modules in Workday as needed • Log customer complaints (CCAR’s) in SAP • Create Salesforce cases to request additional addresses or contacts be added to SAP. Knowledge, Skills & Abilities • High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude • Customer first mentality • Strong time management skills to effectively prioritize daily tasks • Demonstrated initiative to resolve complex customer issues efficiently • Ability to work proactively and exercise judgment • Strong attention to detail • Strong interpersonal, communication, and customer service skills • Ability to work with others in a professional, responsive, and courteous manner • Ability to work productively in a cross-functional team environment • Knowledge of Microsoft Office, ERP and CRM platforms - SAP and Salesforce system are preferred Minimum Education and Work Experience Required • BS/BA degree in business • Foreign language proficiency (region-specific) is preferred and may be required depending on territory coverage • 3+ years of experience with account management and customer service in high tech environment • Basic accounting knowledge, understanding of international trade principles and possibilities. ADDITIONAL JOB DESCRIPTION