Service Delivery Manager at Cobden &… · Davao…

Primary Responsibilities:

100% VOICE ACCOUNT Manage and be accountable for professional employees and/or supervisors Coordinate and supervise daily/weekly/monthly activities of team members Set priorities for the team to ensure task completion and performance goals are met Coordinate work activities with other supervisors, managers, departments, etc. Identify and resolve operational problems using defined processes, expertise and judgment Provide coaching, feedback and annual performance reviews as well as formal corrective action This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

***Will handle 500+ HC Knowledge of call center systems such as CMS, IEX, CTI and TCS Understanding of call center performance metrics and measurements