Cashier - Brandon Food Store at CO-OP in Brandon, Manitoba, CA

The Food Store Cashier is responsible for providing an exceptional level of customer service while ensuring accurate and efficient processing of customer transactions. This position plays a key role in creating a positive shopping experience by assisting customers, handling cash and payment transactions, maintaining checkout areas, and supporting overall store operations in a safe, efficient, and customer-focused environment.

Key Responsibilities:

1. Provide exceptional customer service by greeting customers, responding to inquiries, promoting Co-op products and services, and contributing to a World Class Customer Experience.
2. Accurately process customer transactions including cash, debit, credit, gift cards, refunds, exchanges, and other approved payment methods while balancing tills according to established procedures.
3. Ensure checkout areas are clean, organized, adequately stocked, and presented in a professional manner; maintain displays of merchandise and promotional items located at or near cash registers.
4. Assist customers with product location inquiries, carry-outs when required, and other customer service needs while maintaining a friendly and professional attitude.
5. Follow all loss prevention, cash handling, occupational health and safety, security, and company policies and procedures; report concerns to the Front-End Supervisor or Food Store Manager.
6. Support store operations through light housekeeping duties, merchandising assistance, stocking front-end merchandise, and other duties assigned to support overall store performance.

Education and Experience:

1. Completion of high school is preferred.
2. Previous retail, cash handling, customer service, or grocery store experience is considered an asset.
3. Strong customer service skills with the ability to build positive relationships with customers and team members.
4. Ability to work independently and collaboratively in a team-oriented environment.
5. Effective verbal communication and interpersonal skills.
6. Basic mathematical skills and attention to detail for accurate transaction processing.
7. Previous experience using point-of-sale (POS) systems is considered an asset.
8. Commitment to ongoing learning and development within the retail industry.
9. Ability to work a flexible schedule including evenings, weekends, and holidays.
10. Retail environment requiring prolonged standing, walking, and repetitive movements.
11. Ability to lift, carry, push, and pull merchandise up to 25 lbs (11 kg).
12. Requires adherence to workplace safety standards, cash-handling procedures, and company policies.

Competencies:

1. Customer Focus: Provides exceptional customer service and creates positive customer experiences at every interaction.
2. Communicates Effectively: Shares information clearly, listens actively, and responds professionally to customer and team member needs.
3. Collaborates: Works effectively with others to achieve departmental and organizational goals.
4. Attention to Detail: Maintains accuracy in cash handling, transaction processing, reporting, and customer service activities.
5. Adaptability: Responds positively to changing priorities and supports various front-end and store operations as required.
6. Drives Results: Completes assigned responsibilities efficiently while maintaining high standards of accuracy, service, and safety.

What We Offer:

1. A Competitive Compensation and Benefit Package: Our Team Members receive competitive salaries and a comprehensive benefits package which includes Group Life Insurance, Short & Long-Term Disability, Extended Health and Dental, and an employer-contributed pension plan matched at 6% of salary.
2. Inclusive Work Environment: At Co-op, we embrace diversity and inclusion and are committed to creating a workplace that reflects the communities we serve. We support an environment where all team members can bring their whole selves to work.
3. Professional Development: We encourage team members to take advantage of training and learning opportunities that support professional growth and career advancement.
4. Additional Offerings: Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), and a Team Member Fitness Rebate of up to $100 annually toward eligible health and wellness purchases.

About Us

Heritage Co-op 1997 Ltd. exists to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business. Being member-owned means that any profits are returned to our members and remain in the local economy. We live where you live, work where you work, and help grow the economy right here.

We are proud to be an equal opportunity employer and are committed to providing reasonable accommodation throughout the recruitment process to ensure an enjoyable candidate experience. Please reach out to the Human Resources team to discuss your needs if you require accommodation.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.