Enterprise Account Manager at Clera · Berlin

ABOUT THE ROLE This is a high-ownership enterprise account management role at a fast-growing, seed-stage AI platform company headquartered in Berlin. The platform helps thousands of organizations securely adopt and scale generative AI — from day-to-day chat and workflows through to fully custom AI agents — and is trusted across a wide range of enterprise customers. You will own a portfolio of enterprise accounts end-to-end, driving adoption, retention, and expansion while using AI tooling to automate and scale your own work. You'll collaborate closely with Solutions Engineering and Product, influence the product roadmap, and operate as the strategic partner your customers rely on for their AI transformation journey. This role is 100% on-site in Berlin. Relocation support is available. Visa sponsorship is not available. WHAT YOU'LL DO - Own a portfolio of enterprise accounts and be fully accountable for retention, adoption, and expansion outcomes. - Build structured account plans covering stakeholder maps, health assessments, growth opportunities, and risk mitigation strategies. - Run strategic customer conversations — QBRs, executive business reviews, and proactive check-ins — grounded in data and measurable outcomes. - Identify and pursue expansion opportunities across user seats, use cases, and deployment scope. - Navigate complex enterprise stakeholder landscapes: identify champions, manage blockers, and build multi-threaded relationships from end users to C-level. - Build AI agents and automated workflows to manage your own book of business, systematically replacing manual effort. - Partner cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into product direction. - Serve as the internal voice of the customer while staying closely aligned with the company's product strategy. WHAT WE'RE LOOKING FOR Must-haves: - 5+ years in an enterprise customer-facing role — Account Management, Customer Success, or consultative post-sales. - Proven track record driving adoption and delivering renewals/expansions in complex, multi-stakeholder organizations. - Hands-on experience building AI agents and automating workflows; comfortable discussing model selection, data privacy, and integration architectures with technical stakeholders. - Fluency in German (C1+) and English — both are required. - Strong commercial acumen and a data-driven approach using CRM data, usage signals, and health scores. - Ability to operate as a trusted advisor: pushing back constructively, taking ownership, and thinking strategically about customer outcomes. - Based in Berlin or willing to relocate (relocation support provided). Nice to have: - Background at an AI-native company, in technical consulting, or at an early-stage startup. - Founder or early-employee experience. - Demonstrated case studies or a portfolio of AI agent/workflow deployments in enterprise contexts. COMPENSATION & BENEFITS - Salary: €80,000 – €120,000 per year, depending on experience. - Relocation support for candidates moving to Berlin. - High ownership and direct influence over product direction in a small, senior team. LOCATION This role is fully on-site in Berlin, Germany. The team works together in person every day. Candidates must be based in Berlin or prepared to relocate. Visa sponsorship is not available for this position.