Library Clerk at City of Orange in California

JOIN THE CITY OF ORANGE AS A LIBRARY CLERK!

Important Recruitment Information:

We are only accepting the first 75 applications. Please apply immediately! This recruitment will close without prior notice.

Current vacancy is for one (1) part-time, 20 hour a week benefited Library Clerk in the Lending Services Division. This eligibility list established through this recruitment may be used for future vacancies in Lending Services.

Candidates must be available to be assigned a varied weekly schedule which normally includes evening and Saturday hours. Initial Library Clerk training will be conducted at the Orange Public Library & History Center, with placement made after the completion of training.

DEFINITION

Under general supervision, performs a range of clerical tasks related to the circulation of library materials to the public; provides direct service and assistance to library patrons; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Library Manager I or higher-level manager. Receives technical or functional supervision from Senior Library Clerks. Exercises no supervision of staff. May provide technical or functional supervision to volunteers.

Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Checks library materials in and out using an automated circulation control system.
• Registers new patrons; issues library cards and updates customer records.
• Enters and updates information into library databases.
• Identifies overdue or damaged materials; collects and records fees.
• Processes holds from all libraries and maintains hold shelf.
• Assists public at front counter and directs public to appropriate locations and/or staff; responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints from the public; screens calls and directs callers to appropriate City staff as necessary.
• Investigates and resolves disputed customer accounts.
• Search shelves for overdue and lost items.
• Prepares circulating material for public use.
• Prepares books and other items for daily delivery to branch libraries.
• Retrieves messages from renewal phone line and renews patron books.
• Process current periodicals and new paperbacks, damaged materials and slip cover materials.
• Clean, mend and repair library materials according to effective conservation techniques.
• Shelf reads the collection to ensure materials are in correct location and order.
• Participates in opening and closing facilities, including preparing and closing register cash drawer, turning on, logging into, and turning off all computers, preparing daily newspapers, and printing out and pulling holds list for shipment to other libraries.
• Performs minor and routine maintenance on copy machines or computers.
• Performs a wide variety of routine clerical duties to support operations, including filing, preparing records and basic reports, cashiering duties, and ordering and maintaining office and related supplies.
• Maintains accurate and detailed records, verifies accuracy of information, researches discrepancies, and records information.
• May assist in audio/video set up of meeting rooms
• May train and oversee the work of volunteers
• Performs other duties as assigned.

Knowledge of:

• Alphabetic and numeric systems for classifying and organizing library materials.
• Standard library practices and procedures including circulation.
• Applications of automated library circulation system.
• Basic record keeping principles and procedures.
• Basic principles and practices of data collection and report preparation.
• Basic arithmetic principles and cash handling.
• Modern office practices, methods and computer equipment.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Principles, practices, and techniques of effectively dealing with the public and public relations.
• Library classification, cataloging, and bibliographic terminology.
• Applicable Federal, State, and local laws, codes, and regulations.
• Knowledge of core library operating principles, including confidentiality of customer information, freedom of information, and intellectual freedom.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and City staff.

Ability to:

• Maintain accurate logs, records, and basic written records of work performed.
• Follow department policies and procedures related to assigned duties.
• Understand and follow oral and written instructions.
• Organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized library services software applications programs.
• Make sound, independent decisions within established policy and procedural guidelines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Maintain an active driver's license and a good driving record to work from multiple Orange Public Library locations and partner sites.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Completion of the twelfth (12th) grade and one (1) year of clerical experience. Library clerical experience is highly desired.

Licenses and Certifications:

Possess and maintain a valid California Class C Driver License with satisfactory driving record and proof of acceptable automobile insurance at the time of appointment and throughout employment in the position is required.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This classification primarily works indoors and requires frequent standing in work areas and walking between work areas. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and shelve materials. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds.

WORKING CONDITIONS

This position requires regular and reliable attendance and the employee’s physical presence at the workplace. May be required to work various shifts, including, but not limited to, evenings, weekends, and holidays.

DISASTER SERVICE WORKER

All employees of the City of Orange are designated by both State law and City ordinance to be “Disaster Service Workers.” In the event of a declared emergency or any undeclared emergency or natural disaster that threatens the life, health and/or safety of the public, employees may be assigned to assist rescue and relief workers. Such assignments may be in locations, during hours and performing work significantly different from the employees’ normal work assignments and may continue through the recovery phase of the emergency.

CITY MISSION, VISION, AND VALUES

Incumbents in all City positions are expected to exhibit the behavior characteristics reflected in the City’s Mission, Vision, and Values statements in the performance of their duties: The City of Orange is committed to excellent service for our residents, businesses, and visitors. As an organization, the City of Orange is the leader in delivering the highest level of service to meet current and future needs of the community. The City’s values include Teamwork, Integrity, Transparency, and Excellence.