Business Analyst at City of New York in Manhattan, NY

Summary: The City of New York's Department of Investigation is seeking a Business Analyst to serve as a primary liaison between IT and business units. The role involves gathering, analyzing, and documenting technology requirements while ensuring security safeguards and internal controls are integrated into system enhancements and implementations. Responsibilities: - Evaluate and consolidate IT-related requests, aligning initiatives with operational needs and established IT security and control standards - Develop business requirements, use cases, and functional specifications ensuring system integrity, data accuracy, and compliance with internal control requirements - Monitor and assess system control features, identify potential vulnerabilities or control gaps, and recommend corrective actions to safeguard agency information systems and associated databases - Assist in the development, implementation, and testing of IT security procedures, quality assurance processes, and contingency plans - Provide technical support for computers, laptops, A/V systems, telecommunications equipment, and mobile devices, ensuring proper configuration, security compliance, and documentation - Serve as the first point of contact for technical assistance via phone, email, and in-person support; manage ticket queues and maintain detailed documentation to support audit readiness and operational accountability - Maintain and reconcile IT asset inventories, track equipment assignments, serial numbers, product specifications, and software licenses; conduct periodic inventory reviews to protect agency assets - Prepare and process IT Purchase Requests (IPRs) and coordinate with procurement to ensure proper authorization, documentation, and compliance with established procedures - Support mobile device lifecycle management including secure configuration, MDM enrollment, troubleshooting, upgrades, and decommissioning - Provide regular status updates to IT leadership regarding ticket resolution, asset management controls, compliance efforts, and project progress - Perform related duties and special projects as assigned Required Qualifications: - A four-year high school diploma or its educational equivalent - six months of full-time mainframe, mini-computer or LAN/WAN computer operations experience or service desk/desk top support experience acquired in the past one year and three months - graduation from an approved technical school (approximately 675 hours) with a specialization in mainframe/mini-computer operations and/or technical support acquired in the past five years and three months - currently valid A+ or Network+ certification - An associate degree or 60 semester credits from an accredited college including or supplemented by 12 semester credits in computer technology - Education and/or experience that is equivalent to '1' or '2' above - high school diploma or its educational equivalent Preferred Qualifications: - Strong analytical and problem-solving skills - Experience with IT asset and inventory tracking systems - Ability to maintain organized documentation supporting audit and compliance efforts - Proficiency in Microsoft Office Suite, particularly Excel - Effective communication and interpersonal skills ability to interact with staff at all organizational levels - Strong organizational skills and ability to manage multiple priorities - Valid Driver's License (travel between sites may be required) Required Skills: IT asset management, technical support, analytical skills Important Skills: Microsoft Office Suite Benefits: Public Service Loan Forgiveness