Recreation Program & Event Technician, Kelsey… at City of… · Bellevue

The City of Bellevue is seeking a Recreation Program & Event Technician to support programs, camps, and community events at Kelsey Creek Farm. This hands-on, public-facing position combines recreation programming, event coordination, marketing, and administrative support in a unique historic farm setting. The successful candidate will help create engaging experiences for children, teens, adults, and families while supporting the daily operations of a busy community facility. We are looking for an organized, adaptable, and collaborative team member with strong communication skills, a commitment to excellent customer service, and an enthusiasm for connecting people with recreation, nature, and farm life.

Positions in this classification provide clerical and program support to recreation/community programs or program facilities. The incumbent provides direct one-on-one and group assistance to a diverse group of people, including children, teens, adults, parents, and organizations sponsoring programs or desiring to use the facilities. The Recreation Program & Event Technician maintains attendance records, participant forms, and other statistical information necessary for reporting and funding programs; assists instructors during programs by aiding program participants; prepares facility for specific activities and cleans up after programs. The Recreation Program & Event Technician is expected to also provide general office support by answering the telephone and greeting the public, typing, filing, and doing basic record keeping.

Hours: This is a variable position with schedules that fluctuate based on program and operational needs. Work may include early mornings, days, evenings, weekends, and holidays. While hours are subject to change, the position typically works close to 40 hours per week during the summer season and the week leading up to major special events. During slower periods of the year, hours may be significantly reduced, potentially ranging from 0–28 hours per week. Weekly schedules and hours vary considerably throughout the year based on seasonal programming, camps, special events, and operational demands.

Provides administrative, program, site, and special event support by

• Supporting recreation programs and camps by assisting with program preparation, activity schedules, participant communications, school tours, extended care, and program delivery. Helps create a safe, welcoming, and engaging environment for participants.
• Assisting with seasonal staff and volunteer coordination by supporting recruitment, onboarding, training, scheduling, daily assignments, and performance feedback, as assigned.
• Assisting with coordinating special event logistics for community events and activities, including vendor and activity coordination, permits, rentals, supplies, signage, volunteer recruitment, event setup and cleanup, and post-event evaluation.
• Supporting marketing and community outreach by preparing promotional materials, coordinating their distribution, assisting with website and social media updates, and communicating program and event information to the public.
• Building and maintaining community partnerships by communicating with vendors, sponsors, donors, local businesses, and community organizations to support programs and events.
• Providing program and event administrative support by processing registrations, payments, transfers, and withdrawals; maintaining participant records, maintaining calendars, preparing correspondence and reports, and tracking attendance, revenue, and other program data. Types a variety of material using a computer, copies, collates, and proofreads materials, writes routine letters and memos, files reports and participant information and other administrative information and communications.
• Providing excellent customer service by answering phones and inquiries, greeting visitors, assisting participants and families, resolving routine concerns, and referring questions to appropriate staff as needed.
• Preparing and maintaining program spaces by organizing supplies, purchasing and transporting materials, setting up and breaking down equipment, and maintaining clean, organized, and welcoming program areas.
• Supporting farm operations as needed by assisting with animal related activities, educational experiences, gardens, interactive spaces, and other farm and facility needs.
• Promoting a safe environment by recognizing and reporting hazards, following established safety procedures, responding appropriately to emergencies, and supporting the well-being of participants, staff, volunteers, animals, and visitors.
• Performing other duties and providing flexible operational support as assigned.

Supervision Received and Exercised

• Works under general supervision of the Community Services Program Coordinator
• Provides supervision of program participants as assigned.
• Provides direction and support to partially benefitted employees and volunteers, as assigned.

Knowledge, Skills, Abilities, and Competencies

• Experience providing customer service and working directly and regularly with the public.
• Ability to support recreation programs, camps, special events, and facility operations.
• Strong verbal and written communication skills, including the ability to communicate in a concise and articulate manner, provide clear instructions and communicate effectively with diverse audiences. Skill in synthesizing information into succinct notes or outlines.
• Skill in proofreading and editing materials.
• Ability to organize tasks, maintain accurate and diverse records, track basic financial and attendance information, and prepare routine reports and correspondence. Skill in doing basic mathematics, including addition, subtraction, multiplication, division, percentages, and averages.
• Ability to use computers, copiers, and office software to maintain records, manage information, and communicate with staff and the public.
• Ability to manage multiple priorities, deal with frequent interruptions and demands, adapt to changing needs, situations, and people, solve routine problems, and work both independently and as part of a team.
• Ability to provide courteous, inclusive, and responsive service to participants, families, coworkers, volunteers, community partners, and the public.
• Knowledge of building, event, and program safety and security practices and the ability to recognize, report, and respond appropriately to unsafe conditions.
• Knowledge of the program characteristics and practices specific to the assignment.
• Skill in driving a vehicle safely in all kinds of traffic and weather conditions.
• Ability to work effectively in a public facing environment and contribute to a positive, welcoming team culture.

Education, Experience, and Other Requirements

• High School Diploma and one or more years of experience in recreation programming, agriculture or animal programming is desirable. Prior customer service experience necessary. General office experience and considerable experience in dealing directly and regularly with the general public
• Persons in this classification must acquire and maintain a First Aid/CPR/AED Certificate
• Depending on the assignment, they must also have no history of conviction or crime against any person or no finding in any legal action of having sexually assaulted or exploited or physically abused any minor
• Must possess, or be able to obtain a valid Washington State Driver’s license by date of hire. Must have and maintain a good driving record.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves strenuous and repetitive physical labor including fine motor skills, talking, hearing, using hands to handle, feel, or operate objects, tools, or controls, reaching above head with hands and arms, climbing, balancing, lifting, carrying, bending, stooping, crouching, crawling, walking on uneven surfaces, sitting and kneeling on the ground, climbing stairs and ladders, and ability to sit and stand for extended periods.
• Candidate must be able to lead recreation programs and handle small and large animals (up to 2,000 pounds).
• Work is performed inside and outside and in a farm environment in varying weather conditions including temperature variation, exposure to sun, wind, rain, snow, dust, pollen, vegetation, feathers, animal fur, manure, hay, and grasses. Must be able to work outside for extended periods of time in all weather and environmental conditions.
• Vision abilities required by this job include close vision and the ability to adjust focus
• Noise level varies from quiet to very loud
• Frequent communication with customers
• Must be able to work in a dynamic, public-facing environment
• Must be able to work in crowds for extended periods of time

This is a variable, non-exempt, non-union position.

Definition of a Variable Employee:

• Average weekly hours cannot be determined at date of hire.
• Hours may vary from week to week and are anticipated to be 28 hours per week or less.
• NOTE: Will be considered full-time and eligible for medical coverage if hours average 30 hours per week or more over a 12-month measurement period (or 130 hours per month).