MPO Fellow/Intern - Office of the Comptroller at City of… · 100…

Summary: The City of Baltimore is seeking an MPO Fellow/Intern to assist in analyzing operational processes and developing training materials. This role involves collaborating with management to standardize operations and improve efficiency while ensuring staff are effectively trained. Responsibilities: - Shadow mail handlers analyze current operational processes to understand workflows and identify gaps - Collaborate with subject matter experts (SMEs) to validate workflows for accuracy - Create detailed process maps, workflow diagrams, and standard operating procedures (SOPs) - Document step by step instructions for the various roles and responsibilities within the MPO - Develop training guides, manuals, and job aids for onboarding and ongoing training of staff Required Qualifications: - Currently pursuing a college degree in Communications, human resources, business administration, operations or a related field - Strong writing, editing and documentation skills - Proficiency in MS Office suite - Some familiarity with Six Sigma principals - Attention to detail - Communication and stakeholder collaboration - Problem solving and continuous improvement Required Skills: MS Office, Six Sigma Benefits: Up to 20 hours per week on site, with flexible scheduling based on academic commitments.